You and the hotel agree on the terms of the room rental. Unless any special agreements have been made, the following rules apply. Separate rules apply for conferences and group bookings.
A booking is binding once it has been confirmed and you have received a booking reference. This may be given verbally, in writing or through the booking system. When making a booking, you are required to state your name, address, arrival and departure date and method of payment. Different rules apply for different rates, see detailed rate information.
The hotel room will be at your disposal from 2 pm on the day of arrival. On the day of departure, you must vacate the room by 12 noon. The room will be reserved for your arrival until no later than 6 pm. If you will be arriving later than that time, you must notify the hotel in advance.
Cancellation rules vary depending on the rate at which you made your booking, read the detailed rate description carefully. Unless otherwise agreed at the time of booking, or unless the rate you have chosen has different rules, cancellations can be made up until 6 pm on the day of arrival. If you fail to arrive without cancelling in advance or if you cancel after 6 pm, you will be charged for one night. If the hotel has incurred costs specifically related to your booking, you must reimburse these.
If you have booked for a particular time period but depart earlier, it may result in price adjustments. Contact the hotel to notify your departure. If you stay at the hotel for an open-ended period and extend your stay by one night at a time, you should notify the hotel of your departure by 6 pm the day before. Otherwise, you will be charged for an extra night. If the hotel can no longer keep the room available for you, you are entitled to be informed of this fact by 6 pm the day before departure is required.
If the hotel cannot give you a room as agreed, you are entitled, at no extra cost, to an equivalent or better room in the hotel or at a hotel of an equivalent standard. Specify your requirements at the time of booking to be sure that the hotel is properly prepared. The majority of rooms at all our hotels are non-smoking. If you want to smoke in your hotel room, please ask for a room for a smoker at the time of booking. If a guest breaches the smoking ban, the hotel is entitled to charge the guest for ensuing costs. If you wish to bring a pet with you, please make this clear at the time of booking.
Payment in advance is required for certain room rates. Read the detailed rate information. The amount paid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment. In general, the hotel bill must be paid on receipt, usually on arrival at the hotel. All our hotels accept the most common credit/debit cards. However, the hotel is not obliged to accept credit/debit cards, cheques, vouchers or foreign currency unless the hotel has volunteered to do so.
The hotel is legally entitled, as security in a claim against a guest, to retain luggage and in certain circumstances, in line with set rules, to sell it. Your valuables can naturally be stored in the hotel's safety deposit boxes. Do not leave luggage unattended in the lobby. The hotel can store your luggage in its locked luggage room. We offer a storage with increased security service, but cannot be held responsible for the stored property. If the key to the safety deposit box should be lost, the holder of the deposit box cosequently becomes reliable for the associated charge. The hotel is not obliged to store property of high value. The hotel has no strict responsibility for property that you keep in your hotel room.
Always note where the emergency exits, alarm buttons and fire extinguishers are located. Check the information on the back of your hotel room door.