Best rate guarantee
We guarantee that you´ll always receive our best rates when you book on our website, therefore we´re offering you our best rate guarantee.
The rate guarantee applies to bookings made on our domains scandichotels.com/se/dk/no/fi/ru/de and that you in the unlikely event find the same room sold at a better price, at the same date, type of room category, number of hotel guests, number of nights, the same hotel and the same terms and conditions on another website
If you find a better rate on another website we´re offering you:
- 25% off the matching rate
The rate guarantee does not apply for:
- Campaign rates or bookings/rates that are non-public such as rates for companies and travelagencies, promotional rates for groups and conferences or where the hotel name is not given until after booking and special "member only rates" which are only available to members of special programs or associations.
- "Auction type discounts" offered through other websites.
- Bookings for more than 9 rooms.
- Exchange difference
- Websites for examples (but not limited to) otel.com, getaroom.com, vivastay.com and amoma.com. These are not partners of Scandic Hotels, wherefore Scandic Hotels does not accept responsibility or liability for the content of these websites.
- Rates on on-request websites that do not provide immediate hotel confirmations, including any website or mobile application that require five minutes or more to receive a booking confirmation.
For the price guarantee to be valid, the following criteria must be fulfilled:
- The booking has to be made on www.scandichotels.com/se/dk/no/fi/ru/de
- If you found a room with better price at the same hotel within twenty-four (24) hours from when the booking was made, and that your application is sent in no later than twenty-four (24) hours from when the booking was made and no later than 72 hours prior to arrival.
- The same type of room
- The same number of people
- The same arrival date
- The same departure date
- The same currency
- The same number of nights
- The same terms and conditions on another website
- The rate guarantee applies only to rates available to the general public
- All requests are subject to verification by Scandic Hotels and it´s important that we can verify the better rate on the other website the request applies to. Attach the url to the website of where you found the better rate on.
Scandic Hotels reserves the right to adjust or terminate the rate guarantee at any time and without prior notice.
Send us a request via our rate guarantee form
After entering your details in the form, important to scroll down and make sure that the fields contain correct information in the right format. Please enter a date in the format "YYYY-MM-DD". The form has only been sent correctly if you see the immediate confirmation message on the screen “We have received your request!” If something is wrong i.e the format of the date, you will only be re-directed to the top of this page. If this occur, please scroll down to check which field is incorrect and enter the details from start.