If you've stayed with us but your partner points haven't been added to your partner account, fill in this form and we will help you!
Claim missing partner points
In order to receive partner points you must have shown your partner card when you checked in. It can take up to 2 weeks before your points is visible in your partner account. If the points are still missing after 2 weeks you can report this back to us. You can claim points up to 6 months back in time, as long as you were a member of the partner programme at the time of your stay.