We believe in everyone's right to feel safe
Our hotels are safe meeting places for all our guests. But a large number of people also create a higher risk for unsafe situations. To us, safety is about being prepared, and we know how to act in undesirable situations. Training, preventive actions and common sense are our key tools. Safety considerations are a part of our daily work. This may not always be apparent on the surface, but you will notice it if something were to happen.
Everyone must feel safe and secure
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Twice a year, our hotels conduct a check of 120 safety & security points.
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Every day, we check that the evacuation routes are clear and that the fire equipment works properly.
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All team members are trained in safety work on an ongoing basis.
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There is always at least one team member in the hotel trained in first aid and heart and lung resuscitation.
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All team members take part in practical fire and evacuation drills at least twice a year.
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The safety & security handbook is a tool for team members both in emergency situations and for training purposes.
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A safety video is shown in all hotel rooms.
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All meeting participants receive safety information.
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Each hotel has its own crisis group.
You are an important part of our safety work
In order to maintain a high level of safety, we want to work with our guests. We can only be fully prepared if everyone does their bit to create a safe hotel environment. We make things easier for you by providing clear information in the hotel rooms regarding evacuation routes and assembly points. In addition, we also make sure there are easily accessible fire extinguishers, good locks and clearly displayed information.
Fire is our greatest threat
Fire is the greatest safety risk at a hotel. Through prevention, we can avoid or limit the danger of fire. We do this through training, alarms for early detection, daily checks of equipment and a good extinguishing system. We also work with the local emergency services.
If anyone has an accident or falls ill
There is always at least one team member in the hotel trained in first aid. And if something happens, we will act quickly and show care and consideration for guests and colleagues. We will call for an ambulance promptly. Through knowledge and the right equipment, we will take the right action in those vital first few minutes of an acute illness or injury.
Not all visitors are guests
Unfortunately, we sometimes receive unwanted guests. We have to show common sense and consideration for our guests when we challenge unknown individuals at the hotel. By giving clear signals to people about the risk of discovery and the high level of security, we make the hotel less attractive to those with criminal intentions.