Customer service

Contact us

Scandic
P.O. Box 6197
SE-102 33 Stockholm
Sweden
Visiting address: Hälsingegatan 40
Telephone: +46 8 517 350 00
Reservation and customer service:
+46 8 517 517 20

Scandic Head Office

Scandic
P.O. Box 6197
SE-102 33 Stockholm
Sweden
Visiting address: Hälsingegatan 40
Telephone: +46 8 517 350 00

FAQ

Find answers to the most common questions about reservations, the frequent guest programme, the website and much more.
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Any questions?

We're happy to answer your questions. If you'd like to contact us at Scandic, you're welcome to visit us, write, call or e-mail. Here are the most commonly required areas.

Reservations

If you'd like to book a room at one of our hotels, you can make your reservation on our website. You can also contact our central reservation on phone
+46 (0)8-517 517 20, option 1.

Our hotels

If you'd like to contact one of our hotels about your booking or if you have comments on your stay, you can visit the hotel's website or download our hotel directory for contact details.

Frequent guest programme

If you have questions about our frequent guest programme, you'll find the most common questions in our FAQ. If you can't find an answer to your question there, contact our members' service by e-mail: member@scandichotels.com or phone +46 (0)8-517 517 20, option 3.Frequent guest programme FAQ

Group and meeting reservation

If you'd like to book more than 9 rooms or a meeting venue, contact our central reservation by e-mail: meeting.group.se@scandichotels.com or phone
+46 (0)8-517 517 20, option 4. You can also send a meeting enquiry online.

Scandic for companies

If you're interested in a corporate agreement or have questions about an existing agreement, contact us by e-mail: leadssweden@scandichotels.com. To find out more about Scandic Bonus Cheques, e-mail bonuscheque@scandichotels.com or phone +46 (0)8-517 517 20, option 6.

We believe in the future, so we’re acting today. Since 1993, we’ve introduced changes large and small that contribute to a sustainable world. Would you like to know more and get tips on what you can do?