Let us make your hotel experience even better

Only our most loyal and valued members reach the Top Level. As a Top Level member you have extended access to reward nights and 48-hour room guarantee. We will do everything to make your hotel experience even better.

PRIORITY SUPPORT PHONE LINE

As a Top Level member or higher, you have priority access to our member service. Just call the ordinary number +46 8 517 517 00 and follow the instructions.

In-room welcome gift

To show our appreciation Top Level members receive a small welcome gift in the room.

48-HOUR ROOM GUARANTEE

This is a unique benefit for Top Level members! The 48-hour room guarantee applies when the hotel is fully booked and you book at least 48 hours in advance. Local exceptions to the 48-hour guarantee may occur during major events in the area, for more information about our exception dates, see the list below. You can book directly at the hotel or through our reservation and member service.

Some things to remember about the 48-hour room guarantee: Reservations must be guaranteed by credit card at the time of booking. You can only use the 48-hour guarantee for one room and only when it´s you yourself who will be staying in the room. We can´t guarantee a specific room type. The 48-hour room guarantee is not applied to when you book with Corporate and Bonus Cheque rates, but you can use a Bonus Cheque as part-payment and pay the rest separately. You can't use the 48-hour guarantee when you book a reward night.

POINTS OR VOUCHER

Grab a bite to eat in the restaurant during your stay or earn points to use later on, you decide what benefit you prefer. As a Top Level member, you receive one restaurant voucher worth EUR 15 or 850 bonus points for each point qualifying night you stay. Your selection will be for the entire stay and can not be changed during or after your stay. Please note, the restaurant voucher is not included when staying with a reward night or partial paid reward night and that it can take up to 10 days from check out for the bonus points to enter your account.