Scandic Friends Terms & Conditions

  1. General provisions regarding the membership
  2. Earning of Points
  3. Scandic Partners
  4. Use of points
  5. Reward Redemption
  6. Earning Tier Status
  7. Use of Personal Data
  8. Other provisions

1. General provisions regarding the membership

1.1 Minimum age for membership in the Scandic guest reward program (hereinafter referred to as "Scandic Friends") is 18 years. The membership in Scandic Friends is a contractual arrangement between Scandic Hotels AB, (org. nr. 556299-1009) a Swedish limited company with its registered office at Sveavägen 167, 102 33 Stockholm, Sweden (hereinafter referred to as "Scandic") and you, personally (hereinafter referred to as the "Member"). Membership and the membership card may not be granted to companies or any other legal entities. Only one individual per membership may be registered. Only one Member per checked in room can earn points and receive benefits during a stay. 

1.2 The participation in Scandic Friends will be governed by these Terms & Conditions, and it is the responsibility of the Member to read and understand all the Terms & Conditions, inclusive of any amendments thereto. These Terms & Conditions shall replace all previous terms and conditions for any Scandic loyalty program.

1.3 The Member undertakes to ensure that no unauthorized person gets access to the Member’s membership card, membership number and/or PIN code.

1.4 Scandic Reservation and Customer Service must be contacted immediately in writing if your membership card is lost or if your contact details have changed. Scandic will not be liable for any failure to inform the Member if correct contact information has not been provided.

1.5 Scandic Friends is valid until further notice, and Scandic reserves the right to terminate Scandic Friends by giving six months' notice to the Member.

1.6 Scandic reserves the right to modify the Terms & Conditions of Scandic Friends by giving notice to the Member via at least one of Scandic Friends information channels, i.e. via the website, e-mail, text messages or ordinary mail. Scandic will use all reasonable efforts to advise changes to these Terms & Conditions well in advance, but will not be held liable in any way for any failure to do so.

1.7 Scandic reserves the right to, in its sole discretion, terminate a membership in Scandic Friends, and such termination can include forfeiture of points, in case the membership is misused. Such misuse may e.g. consist of unruly or disrespectful behavior towards Scandic or its partners, criminal acts or acts that are generally regarded as immoral or unethical or which are in breach of these Terms & Conditions. The Member may at any time terminate the membership by sending an e-mail to Scandic Reservation and Customer Service on member@scandichotels.com.

1.8 It is the responsibility of the Member to inform his/her employer in advance, and to obtain employer's prior consent if such consent is required when he/she expects to earn points in Scandic Friends based on hotel nights or car rentals paid for by the employer. Points earned during or in connection with business travel, i.e. when hotel nights or car rentals are paid for by the employer, may not be used for private purposes without the employer's prior consent. Under any circumstance, Scandic cannot be held liable in any way for any failure by the Member to inform and/or obtain employer's consent.

1.9 In case points earned in connection with the employment are used for private purposes by the Member, such use may in some jurisdictions, such as e.g. in Sweden, Norway, Finland and Denmark, be subject to income tax or other taxes. It is the obligation of the Member to inform the employer and/or relevant authorities hereof and pay all applicable taxes and fees in relation to such use. Scandic disclaims any liability whatsoever with respect to taxes or tax obligations imposed on the Member in this regard. 

1.10 Scandic point earnings and redemption are void where prohibited or restricted by local law.

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2. Earning of Points

2.1 In order to earn points, the Member should state the membership number at the time of reservation and show the membership card upon check in at the Scandic hotel. Member must be registered as the staying guest at the hotel in order to earn points for qualifying nights.
Points can be earned as from the date of enrollment in Scandic Friends.

2.2 Points are earned on the basis of qualifying nights at a Scandic hotel. For one qualifying night, the Member earns 2000 points, plus the tier level bonus indicated below:

  • 2nd floor bonus 15%
  • 3rd floor bonus 25%
  • top floor bonus 50%

2.3 Points can only be earned by one Scandic membership per room and only for one room per qualifying night.  Qualifying nights are those at all rates except as otherwise specified below in item 2.4. Please allow two weeks after check out for the points to be registered on the Members account. If points by mistake has been credited a Scandic account, these points can be removed by Scandic at a later time.

2.4 No points, or night credit towards higher tier status, are earned on discounted bookings, including, but not limited to, wholesale/tour operator packages, contracted airline crew rates, travel industry rates, complimentary or barter rooms. Hotel stays booked through a third party or on-line travel companies are not to be regarded as qualifying nights, irrespective of any rate paid. No points are earned when redeeming a hotel reward. No points may be earned in case a reservation is cancelled for reasons beyond Scandic’s or/and Scandic’s partners control.

2.5 Scandic points earned by a Member are not combinable with or transferable to other Scandic member accounts. The points may not be sold, inherited, transferred or otherwise exchanged for cash.

2.6 If a Member believes he or she has not received points for qualifying nights he or she must submit a written request for such points to the nearest Scandic Reservation and Customer Service office and include supporting documentation. Please see section 8.6 of these Terms & Conditions for contact information. Requests must be received at Scandic Reservation and Customer Service within six months from the date of activity.

2.7 Accrued points are valid present calendar year plus 36 months, from date of earning.

2.8 Members can access account information online at www.scandichotels.com.

5. Reward Redemption

5.1 In order to book a hotel reward, the Member must have sufficient points in his or her account. For the relevant point requirement level for a specific hotel, please see www.scandichotels.com. When a hotel reward is booked, the corresponding number of points for that hotel reward will be deducted from the Member's account. 

5.2 Hotel rewards may be booked, whether through Scandic Reservation and Customer Service or on-line, in the name of the Member or any other person as decided by the Member by stating the membership number and PIN code. Hotel rewards for another person than the Member may not be booked directly at a hotel.

5.3 Hotel reward reservations may be made up 12 months prior to arrival date.
Points which have been deducted from the Member's account, may be redeposit to the same account provided that the reservation has been cancelled in accordance with Scandic cancellation policy, please see information on www.scandichotels.com. Expired points may not be redeposited.

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6. Earning Tier Status

6.1 New Members are recruited on 1st floor (i.e. basic level). Upgrade of membership level takes place when Member has the number of qualifying nights required for the new level registered on the Scandic account. Membership level is not upgraded during a stay. It can take up to 2 weeks after check-out before points and nights are registered on the Scandic account and the level is upgraded.

6.2 Members can earn or maintain tier level based on qualifying nights at Scandic hotels during any consecutive 12-month period. Once a Member attains a tier level, it will remain in effect 12 months from the date of upgrade.
For a full list of tier level benefits please see www.scandichotels.com

6.3 2nd floor Membership
Scandic 2nd floor membership will be awarded to Members with a minimum of five (5) qualifying nights at Scandic hotels during any consecutive 12-month period.
For a full list of tier level benefits please see www.scandichotels.com.

6.4 3rd floor Membership
Scandic 3rd floor membership will be awarded to Members with a minimum of 25 qualifying nights at Scandic hotels during any consecutive 12 month period.
For a full list of tier level benefits please see www.scandichotels.com.

6.5 Top floor Membership
Scandic Top floor membership will be awarded to Members with a minimum of 45 qualifying nights at Scandic hotels during any consecutive 12-month period.
For a full list of tier level benefits please see www.scandichotels.com.

6.6 Members are entitled to all benefits associated with their tier level irrespective if the night is qualifying for point credit with exception of members staying on Crew rates, who will receive all benefits except the food and beverage voucher.
For a full list of tier level benefits please see www.scandichotels.com.

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7. Use of Personal Data

7.1 Scandic is the controller of personal data.

7.2 To be a member of Scandic Friends entails the processing of your personal data as described in these terms and conditions, as supplemented by our Privacy Policy. Scandic recommends that the Member reviews the Privacy Policy on a regular basis since notification of changes are not provided through means other than the publication of the new terms and conditions on Scandic's websites.

7.3 The Member consents to Scandic, its partners, subcontractors and companies operating Scandic branded hotels, processing the Member's personal data for the purposes and in the manner described in the Privacy Policy and below:

  • administering Scandic Friends;
  • updating personal data;
  • providing, developing and maintaining Scandic or Scandic's partners' services and products, diagnosing errors and optimising technology;
  • monitoring and improving the quality and experience of Scandic's digital services and interfaces with the Member;
  • individualising communication with the Member based on the Member's user profile through, for example, offering opportunities to read in communications and offers from Scandic and its partners through digital channels and social media;
  • marketing and direct marketing from Scandic; and
  • other purposes Scandic believes may increase the Member's enjoyment and experience in using Scandic's and partners' digital and analogue services and products.

7.4 For the above-stated purposes, Scandic may use and collect personal data, as described in the Privacy Policy and below:

  •  membership information, IP address, point balances and other information the Member has provided in connection with using Scandic Friends;
  • information the Member has provided Scandic through other channels, e.g. call-centers, as a guest at Scandic- or HTL-branded hotel or information from third parties or social media;
  • transfer contact information to companies operating Scandic branded hotels and Scandic’s partners or match such contact information about the Member in social media;
  • information the Member has provided in connection with purchases of services or products from Scandic, companies operating Scandic branded hotels and partners, use of Scandic companies’ digital services or suchlike;
  • tools (e.g. analysis tools);
  • compiling or importing personal data and other data from databases within and outside Scandic, companies operating Scandic branded hotels and partners (e.g. information from reservations, cookies, Flash and web beacons);
  •  retain information from the Member's reservations for the duration of the membership, except that personal data will be erased earlier if so stipulated by applicable law.

7.5 The Member’s personal data and information about membership and point balances in Scandic Friends may be transferred to companies operating Scandic branded hotels and subcontractors (e.g. hosting providers) within and outside the EU/EEA. Transfer may also be made to a country without adequate personal data protection, in which case Scandic, through agreements, shall ensure adequate protection. Scandic may also disclose personal data requested by, for example, the police or other public authority.

7.6 The Member may at any time revoke its consent to receive direct marketing by contacting Scandic Reservation and Customer Service (see item 8), whereupon Scandic will cease with such marketing activities with regard to the Member.

8. Other provisions

8.1 Scandic's liability for damages is limited to direct damages caused in relation to the use of points in Scandic hotels only, and only in relation to the Member. As regards use of points for services provided by Scandic Partners, the conditions of the relevant Partner programme apply.
 
8.2 Local deviations to the membership conditions may apply based on mandatory legislation in the relevant country.
 
8.3 These Terms & Conditions are governed by and are to be construed under the laws of Sweden, save for mandatory statutory provisions under laws of other countries. Any dispute arising from or relating to the Scandic Programme shall be subject to the exclusive jurisdiction of Swedish courts. 
 
8.4 In case of inquiries regarding the Scandic Programme, please contact Scandic Reservation and Customer Service.
 
8.5 Scandic Reservations and Customer Service contact information:

Sweden: +46 8 517 517 00
Norway: +47 23 15 50 00
Denmark: +45 33 48 04 00
Finland: +358 8000 6969
Outside Nordic region: +46 8 517 517 20
 
Please see www.scandichotels.com for e-mail address and mailing address to Scandic Reservations and Customer service offices.
 
8.6 Scandic makes reservations for typographic errors.