When you book a stay with Scandic, these general terms apply unless your booking confirmation says otherwise.
Your booking becomes binding once it’s confirmed and you receive a booking reference number.
Rates include VAT. Rates also include tourist, city and similar taxes and fees, unless we inform you otherwise. Tourist, city and similar taxes and fees may vary by location and may be updated or imposed by local authorities at any time. Scandic reserves the right to collect such taxes and fees as required by law. If any such taxes and fees are introduced or changed after the time of booking, Scandic is entitled to adjust the rate accordingly.
All our hotels accept the most commonly used payment cards. Please note that our hotels in Sweden and Germany, as well as Scandic Go hotels in Finland, do not accept cash.
Check-in starts at 16:00 local time on your arrival day. If your room is cleaned and available before 16:00, we’ll gladly let you check in early. Please note: Scandic may charge a fee for early check-in.
Check-out is before 12:00 local time on your departure day. If you’d like a later check-out, please contact the hotel’s reception to confirm availability of late check-out. Please note: Scandic will charge a fee for late check-out. If you’re a member at Level 3 (Close Friend) or higher, you can enjoy one hour of late check-out for free, subject to availability at check-in.
If we cannot offer you a room according to the booking confirmation, you have the right, at no additional cost, to a room of equal or better quality at the same hotel or at another hotel of equivalent quality. However, in the event of force majeure – such as strike, lockout, fire, pandemic, flood, extreme weather, explosion, acts of war, terrorism, civil unrest, or other comparable events beyond Scandic’s reasonable control – Scandic may cancel your booking without liability and without an obligation to provide another room. In such cases, any prepayments will be refunded.
Your valuables should be stored in the safety box in the hotel room. Scandic is not strictly responsible for the property you store in your hotel room or in the safety box in the room. If, however, it should be proven that the hotel or the hotel personnel have acted negligently or in any other way are responsible for property having been lost, Scandic is responsible for the missing/stolen property.
Upon arrival and departure, you’re welcome to store your luggage in the hotel’s luggage room. Do not leave your luggage unattended in the hotel lobby. Please note that Scandic does not accept any responsibility for luggage stored in the luggage room, and items of high value or those that may pose a safety risk to staff or other guests are not permitted.
For the safety and comfort of all guests, you may only allow checked‑in guests to enter your room and other guest‑only areas.
You should always find out where emergency exits, alarm boxes and fire extinguishers are located. This information is usually available on the inside of your hotel room door, in a separate information folder in the hotel room or in the reception.
All rooms are strictly non‑smoking, including e‑cigarettes and similar products. Cleaning fees and any associated costs will be charged if smoking occurs in the room.
If you discover any lacks in safety, we urge you to inform the hotel’s reception immediately.
If you wish to bring a pet, please inform the hotel when making the booking.
You must follow local hotel rules at all times.
Scandic may terminate your stay immediately if you violate hotel rules, act in a manner that causes danger or disturbance, or fail to comply with these terms. In such cases, no refunds will be given for unused nights.
Please click here to view the terms that apply for bookings made before 1 September 2026.
You and the hotel agree to the terms and conditions of the room rental. The name of the company that runs the hotel (hereinafter referred to as ‘Scandic’ or ‘The Hotel’) and with which the agreement is concluded, is stated in the booking confirmation. Unless a special agreement is concluded, the following rules apply. Special rules apply for conferences and group bookings.
A booking is binding once it has been confirmed and you have received a booking reference number. You may receive this verbally, in writing, or through our booking system. When you make a booking, you must state your name, address, email address, arrival and departure time, and payment method. It is important for you to provide your email address so you can receive your booking confirmation, and so you are able to check out online. Different terms apply to different rates; please see the detailed pricing information. In order to book a room at a Scandic hotel, you must be 18 years of age or older. If you book a room for a minor, you are responsible for that person, whether you stay in the room with the minor or not. A completed permission form must be emailed to the hotel no later than three days before arrival. Before check-in, the hotel will contact the legal guardian to confirm the stay. For security reasons, only employees and checked-in guests have access to our hotel rooms and other reserved areas.
If you have booked a room for a certain length of time but leave the hotel earlier, this may give rise to a price adjustment. Contact the hotel and notify them about your departure. If you stay at the hotel for an indefinite period of time and extend your stay on a night-by-night basis, you must notify the hotel of your departure by 18:00 the day before your departure. Otherwise, you will be required to pay an extra night. If the hotel does not have any rooms available, the hotel shall inform you of this no later than 18:00 the day before you have to leave the hotel.
If the hotel cannot offer you a room as agreed, you are entitled to, at no extra cost, a similar or better room in the hotel or in a hotel of similar standard. Inform the hotel staff of any requests you have when you make your booking so the hotel can be prepared for your stay. Our hotels have non-smoking rooms. If a guest violates the non-smoking rule, the hotel has the right to demand payment from the guest for any costs arising thereof. If you wish to bring a pet with you, please notify the hotel when booking.
The City of Gdansk has introduced a city tax that is not included in the rate. The tax amounts to 3.46 PLN per person per day and is payable upon arrival at the hotel.
As of 1 January 2027, certain municipalities in Norway may introduce a tourist fee. If such a fee is introduced in the municipality where the stay takes place, the fee – calculated as up to 3% of the rate – will be added to the rate stated at the time of booking.
As a general rule, your valuables may be kept in the hotel’s safe. The hotel can store your luggage in a locked luggage room. Do not leave valuables or luggage unattended in the lobby when checking in or checking out, having breakfast, or waiting for a taxi. For security reasons, the hotel is under no obligation to store items of high value or items that could jeopardize the safety of our hotel staff or guests. The hotel is not fully liable for any items you keep in your room or in the luggage room.
Always familiarize yourself with emergency exits, alarm switches and fire extinguishers. See the instructions posted on the back of the door of your hotel room. Also, please read the leaflet: 'Hotel accommodation'.