Questions and answers for Scandic Friends members
Quick links
Points
What’s the difference between base points and bonus points?
With base points, you can both climb to the next level and spend. Bonus points are just for spending.
I'm missing points what should I do?
If you’re missing points you’re always welcome to contact our membership service. Just keep in mind that it might take up to 10 days for your points to show after you've earned them.
How do I earn points?
We have two different types of points, base points, and bonus points. Points can be earned in several ways e.g. by booking a qualifying night, choosing to book on our web or eating at one of our restaurants during your stay (if you put the bill on your room).
How can I spend my points with Scandic Friends?
What can the points be used for, besides reward nights?
For now, Scandic Friends members have the possibility to use points for reward nights. We are constantly developing Scandic Friends and in the near future, we hope to share new and exciting ways for our loyal members to spend and redeem points.
How do I know my points status?
On My page, you can see how many points you’ve earned. You can also find your membership level, how many points/night you need to reach the next level and upcoming stays.
For how long will my points be valid before they will expire?
Your base points count towards a new membership level during a 12-month period, after that, they will be added to your member account as point you can spend. These spending points will then be available for another 24 months. Base- and bonus points are valid for 36 months from the respective month of earnings. Points earned before 23 January 2018, are valid for 36 months, from 31 December, the year they were earned. You can see when your points will expire on My page or in the.
What’s a qualifying night?
A qualifying night is a night you earn points for and counts towards a higher membership level. Most bookings made on Scandic website, with a hotel directly, Reservation & Member service or corporate self-booking tools are qualifying nights. With a few exceptions for complimentary stays, reward nights* or other special agreement rates. However, bookings made through a third-party website (e.g. Hotels.com, Expedia, Booking.com,) group booking or Tour Operators will not count as qualifying nights.
*a reward night is not point qualifying, but you can still earn some points. Find out more on how do reward nights work.
I stayed at one of your hotels but can’t see my earned points, how come?
It can take up to 10 days for your points to display on My page. If you still don’t see your points after 10 days you can always register your missing points.
Member benefits
Are Scandic Friends members still as important during this strained period?
A: Our members guests are extremely important to us, which is why we have made a number of changes that we hope will bring added value to you as a member. The higher the level of membership you have, the more added value you will see.
How do reward nights work?
A reward night is a hotel stay you can book with points you’ve earned as a member. You can book a reward night one year in advance. With Scandic Friends, you can receive extended access to reward nights when climbing a level and you can also book a reward night with partial payment, combining points and cash. You will not earn points on your reward night, but it doesn't mean you can't earn points. Book your reward night through our website and you'll get your online booking bonus, or eat in our restaurant during your stay and put the bill on your room and you'll earn points.
Give away a reward night
You can always give one of your reward nights to someone else. To do so you need to call our member service, you can not book a reward night for someone else through our web our app.
Why have Scandic discontinued the restaurant voucher?
A: Since we are in a special situation, some of our shops, restaurants and bars have been temporarily closed. We have therefore discontinued the restaurant voucher, but ensured that Scandic Friends has seen an overall added membership value.
Will the restaurant voucher be permanently discontinued?
Our goal is to continuously develop and improve the benefits for our members. During this strained period we have taken the decision to discontinue the restaurant voucher and instead made sure that you as a Scandic Friends member have seen an overall added membership value.
How do I earn points with Scandic Friends partners?
My Membership
Which membership level am I on?
You can find your membership level by login into My pages.
When will I be upgraded to the next level
You can see how many points or nights you need to reach the next level by login into My pages.
I have lost my membership card. How do I get a new one?
We now have a digital card that you easily download to your phone. Find it on My page or download it to your smartphone through the link you find in our email communication from Scandic Friends. If you prefer a non-digital card you can of course order one.
I have forgotten my password. How do I log in?
I do not receive emails from Scandic Friends, why?
Please contact our membership service and we will help you.
I don’t want to receive emails from Scandic Friends, what should I do?
Just click the link ‘Cancel news and offers’ in an email you’ve received from us. You can also contact hour member service. Please note, if you unsubscribe you won’t receive information regarding your membership, points status or headstarts of offers? However, you will still receive information about your booking.
How do I get in contact with Scandic Friends
Most information about Scandic Friends can be found on our website. Such as how to order a new card, new password, registering missing points, booking reward nights and much more. If you can't find an answer to your question, you’re always welcome to contact us. Email [email protected] or phone +46 8 517 517 20.
