Questions and answers for Scandic Friends members



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Scandic Friends voucher reinstated

Why are Scandic Friends reinstating the voucher?

We removed the voucher earlier this year due to COVID-19, since many of our restaurants closed, and instead offered more points per spend. And because of valuable feedback and comments from our members, we're reintroducing it back to the program.

Will I receive the voucher at all Scandic Hotels?

The voucher will return at all Scandic hotels January 14, 2021. 

Who will get the voucher?

All members from Level 2 and upwards are entitled to their voucher from January 14, 2021, when staying on a voucher qualifying rate. This includes all point qualifying rates, but Reward Nights are excluded.

Will the voucher have the same preferences as before?

Yes, we will bring back the voucher exactly as it was before March 23, 2020.

Will you adjust the conversion rate for spending points in restaurants?

Yes, we are happy to let you know that we have been able to change the conversion rate to become more generous, and it will be reduced by 25%, starting from January 14, 2021. Find the new conversion rates.

Can I combine the voucher and use my Scandic Friends points for food and beverage when paying my bill?

Yes. You can add the bill to your room and use the voucher and points for payment upon check out.

Where can I use the voucher? 

You can use the voucher at the hotel for food and beverages in the Scandic shop, restaurant and bar during your stay.

If the restaurant is closed can I still use the voucher?

Of course! You can always find something to eat or drink at the Scandic Shop, which is open 24/7.

I really liked the higher points earning, can I get more points instead of the voucher? 

We have done a lot of research and have spoken to many of our members, so we know that the extra points were popular. For now, we have brought back the voucher after listening to lots of great feedback from our members and therefore the point earning rate will go back to normal. We will of course continue to further develop our program in order to make sure that our members appreciate the membership to the fullest.

Why doesn't Scandic keep the higher earning rate and reinstate the voucher?

The higher earn rate was a replacement for the voucher. As much as we would like to do both, that wouldn't be possible. However, we always strive to develop the best membership program that we can, with as good benefits as possible. 

Can I get retroactive vouchers for the stays I have since it was discontinued?

All nights stayed up until January 14, 2021 will be rewarded with the higher point earning. After January 14, 2021, the earning rate will go back to normal, and instead you will receive the restaurant voucher upon check-in.

Can I get vouchers for days before January 14, 2021, if I my stay started before January 14 and ends after? 

Unfortunately, you will only be able receive vouchers from January 14 and for the rest of your stay. You may collect the vouchers from the front desk of the hotel you’re staying at. If your stay started before January 14, you will be rewarded with the higher earning rate for these days.

Will the voucher be removed again? 

We know that the voucher is a very appreciated benefit for our frequent staying members. However, we will always keep on listening to our members and strive to be better developing benefits that is requested by you.

Are there other changes to the program that will follow?

We are constantly working on to find the best version of Scandic Friends for all our members. We don't have anything new just yet, but make sure to keep yourself updated with our newsletters!

Points 

What’s the difference between base points and bonus points?

With base points, you can both climb to the next level and spend. Bonus points are just for spending.

I'm missing points, what should I do?

If you’re missing points, you’re always welcome to contact our membership service. Just keep in mind that it can take up to 10 days for your points to show after you've earned them.

How do I earn points?

We have two different types of points, base points, and bonus points. Points can be earned in several ways e.g. by booking a point qualifying night, choosing to book on our web, or when eating in one of our restaurants during your stay (if you put the bill on your room).

How can I spend my points with Scandic Friends?

What can the points be used for, besides reward nights?

For now, Scandic Friends members have the possibility to use points for reward nights. We are constantly developing Scandic Friends and in the near future, we hope to share new and exciting ways for our loyal members to spend and redeem points.

How do I know my points status?

On My page, you can see how many points you’ve earned. You can also find your membership level, how many points/night you need to reach the next level and upcoming stays.

For how long will my points be valid before they will expire?

Your base points count towards a new membership level during a 12-month period, after that, they will be added to your member account as point you can spend. These spending points will then be available for another 24 months. Base- and bonus points are valid for 36 months from the respective month of earnings. Points earned before 23 January 2018, are valid for 36 months, from 31 December, the year they were earned. You can see when your points will expire on My page or in the app.

What’s a qualifying night?

A qualifying night is a night you earn points for and counts towards a higher membership level. Most bookings made on Scandic's website, with a hotel directly, Reservation & Member service or corporate self-booking tools are qualifying nights. With a few exceptions for complimentary stays, reward nights* or other special agreement rates. However, bookings made through a third-party website (e.g. Hotels.com, Expedia, Booking.com,) group booking or Tour Operators will not count as qualifying nights.

*a reward night is not point qualifying, but you can still earn some points. Find out more about reward nights work.

I stayed at one of your hotels but can’t see my earned points, how come?

It can take up to 10 days for your points to display on My page. If you still don’t see your points after 10 days you can always register your missing points.

Member benefits

Are Scandic Friends members still as important during this strained period?

Our member's guests are extremely important to us, which is why we have made a number of changes that we hope will bring added value to you as a member. The higher the level of membership you have, the more added value you will see.

How do reward nights work?

A reward night is a hotel stay you can book with points you’ve earned as a member. You can book a reward night one year in advance. With Scandic Friends, you can receive extended access to reward nights when climbing a level and you can also book a reward night with partial payment, combining points and cash. You will not earn points on your reward night, but it doesn't mean you can't earn points. Book your reward night through our website and you'll get your online booking bonus, or eat in our restaurant during your stay and put the bill on your room and you'll earn points.

Give away a reward night
You can always give one of your reward nights to someone else. To do so you need to call our member service, you can not book a reward night for someone else through our web our app. 

How do I earn points with Scandic Friends partners?

My Membership 

Which membership level am I on? 

You can find your membership level by login into My pages.

When will I be upgraded to the next level?

You can see how many points or nights you need to reach the next level by login into My pages.

I have lost my membership card. How do I get a new one?

We now have a digital card that you easily download to your phone. Find it on My page or download it to your smartphone through the link you find in our email communication from Scandic Friends.  If you prefer a non-digital card you can of course order one.

I have forgotten my password. How do I log in?

I do not receive emails from Scandic Friends, why?

Please contact our membership service and we will help you.

I don’t want to receive emails from Scandic Friends, what should I do?

Just click the link ‘Cancel news and offers’ in an email you’ve received from us. You can also contact hour member service. Please note, if you unsubscribe you won’t receive information regarding your membership, points status or headstarts of offers? However, you will still receive information about your booking.

How do I get in contact with Scandic Friends?

Most information about Scandic Friends can be found on our website. Such as how to order a new card, new password, registering missing points, booking reward nights and much more. If you can't find an answer to your question, you’re always welcome to contact us. Email member@scandichotels.com or phone +46 8 517 517 20.

Scandic Friends Shop

Visit our Scandic Friends Shop for more information about spending points in the shop, return policies and contact details to our shop customer service.

Pay with points in restaurant, bar and shop

How does it work?

Now members can pay with points in our restaurant, shop and bar when staying with us. The only thing you'll have to do is apply your charges to your room instead of paying it straight away. You can also choose to pay one part with points and the rest in cash.

How much are my points worth when buying something at the hotel? 

Currency Points

Example
10,000 points
EUR 1 630 points EUR 12
SEK 1 60 points SEK 125
NOK 1 60 points NOK 125
DKK 1 84 points DKK 91
PLN 1 144 points PLN 53

Example, 12 EUR, 20x835=16,700 points

Is pay with points replacing the member voucher?

In March we removed the voucher for Level 2 members and up, and replaced it with more earning of points. Now we've also introduced new ways to spend points in the restaurant, bar and shop for our staying members. As the voucher was a bit limited in its usage, we hope paying with points will be more beneficial for you as a member.

*See the question below about what can be paid with points.

Can everything at the hotels be paid with points? 

You can spend your points on everything in our shop and almost everything in the bar and restaurant. The only restriction is on hard liquor, which can not be paid with points in Sweden, Norway and Finland due to local legislation.

Will I earn points for the items I pay with points?

No, the items you pay with points will not be point qualifying. However, if you decided to pay some in cash, you will earn points on that part.

Why is the Total incl. VAT and Total excl. VAT incorrect on my receipt when I pay with points?

At the moment we have an issue in one of our systems, and it causes it to shows the wrong Total incl. VAT and Total excl. VAT, however, the Total VAT is correct. If you'd like to get everything you paid with cash on a separate bill, with the correct VAT, it won't be a problem, just ask in the reception while checking out.