Questions and answers for Scandic Friends members
Quick links
New Scandic Friends
Why did we launch a new membership program?
We’re one of the largest loyalty programs in the Nordics and in the hotel industry and our members are important to us. Our ambition is to live up to our your expectations and have a loyalty program that’s in the forefront.
What has happened to the floors?
Instead of 4 floors in our program, new Scandic Friends has 5 levels. But don't worry, you have not been downgraded. The first level of the new program is called Level
How has the way of earning and spending changed?
In the old program, you earned the same amount of points regardless of the room price. In new Scandic Friends, the earning amount is based on the room price and your tier status. We have also added new ways of earning.
How long will I stay on my current level?
Your membership level last 1 year from the day you’ve entered the new level. On your digital membership card, you'll see the expiration date. Find the card on My page or as a link in a Scandic Friends email.
Is it possible to be downgraded?
Yes, if you haven't stayed the number of nights/points needed to maintain your level, you will move down one level (except Level 1). But keep in mind, you can only move down one level at a time, during a 12-month period.
I can’t remember my membership number
You'll find your membership number on your digital membership card or in an email from Scandic Friends. You can also contact our membership service.
Points
What’s the difference between base points and bonus points?
With base points, you can both climb to the next level and spend. Bonus points are just for spending.
I'm missing points what should I do?
If you’re missing points you’re always welcome to contact our membership service. Just keep in mind that it might take up to 10 days for your points to show after you've earned them.
How do I earn points?
We have two different type of points, base points and bonus points. Points can be earned in several ways e.g. by booking a qualifying night, choosing to book on our web or eating at one of our restaurant during your stay (if you put the bill on your room).
How can I spend my points with new Scandic Friends?
You can spend your points as before, but also in new ways e.g. on hotel extras, new partners and much more.
How do I know my points status?
On My page, you can see how many points you’ve earned. You can also find your membership level, how many points/night you need to reach the next level and upcoming stays.
For how long will my points be valid before they will expire?
Your base points counts towards a new membership level during a 12-month period, after that they will be added to your member account as point you can spend. These spending points will then be available for another 24 months. Base- and bonus points are valid for 36 months from the respective month of earnings. Points earned before 23 January 2018, are valid for 36 months, from 31 December, the year they were earned. You can see when your points will expire on My page or in the.
What’s a qualifying night?
A qualifying night is a night you earn points for and counts towards a higher membership level. Most bookings made on Scandic website, with a hotel directly, Reservation & Member service or corporate self-booking tools is qualifying nights. With a few exceptions for complimentary stays, reward nights or other special agreement rates. However, bookings made through a third party website (e.g. Hotels.com, Expedia, Booking.com,) group booking or Tour Operators will not count as qualifying nights.
I stayed at one of your hotels but can’t see my earned points, how come?
It can take up to 10 days for your points to display on My page. If you still don’t see your points after 10 days you can always register your missing points.
Member benefits
How do reward nights work?
A reward night is a hotel stay you can book with points you’ve earned as a member. You can book a reward night one year in advance. With new Scandic Friends, you can receive extended access to reward nights when climbing a level and you can also book a reward night with partial payment, combining points and cash. A reward night is not point qualifying and you can only book Standard rooms. Please note, the restaurant voucher is not included when staying with a reward night or partial paid reward night.
How do I order a reward night voucher?
You can not order reward night vouchers with new Scandic Friends. But don't forget that you can book a reward night one year in advance.
How does the restaurant voucher work?
As a member of Level 2, Level 3, Top Level and Red Level you'll receive a restaurant voucher for each qualifying night you stay. The voucher can be used for purchasing food in our restaurant or shop during your stay. The restaurant voucher is valid for food and beverage in our restaurant, bar, shop, minibar (not liquor, sweets, nuts, crisps) at the hotel during the stay.
How do I earn points with Scandic Friends partners?
My Membership
Which membership level am I on?
You can find your membership level by login into My pages.
When will I be upgraded to the next level
You can see how many points or nights you need to reach the next level by login into My pages.
I have lost my membership card. How do I get a new one?
We now have a digital card that you easily download to your phone. Find it on My page or download it to your smartphone through the link you find in our email communication from Scandic Friends. If you prefer a non-digital card you can of course order one.
I have forgotten my password. How do I log in?
I do not receive emails from Scandic Friends, why?
Please contact our membership service and we will help you.
I don’t want to receive emails from Scandic Friends, what should I do?
Just click the link ‘Cancel news and offers’ in an email you’ve received from us. You can also contact hour member service. Please note, if you unsubscribe you won’t receive information regarding your membership, points status or headstarts of offers? However, you will still receive information about your booking.
How do I get in contact with Scandic Friends
Most information about Scandic Friends can be found on our website. Such as how to order a new card, new password, registering missing points, booking reward nights and much more. If you can't find an answer to your question, you’re always welcome to contact us. Email member@scandichotels.com or phone +46 8 517 517 20.
