Scandic Friends terms and conditions

Membership Terms and Conditions – Applies after August 27 2024

1. General rules for membership
2. Earn points
3. Scandic partners
4. Use points
5. Scandic Go
6. Achieve a membership level
7. Processing of personal data
8. Additional Terms and Conditions

1. General rules for membership

1.1 A membership in Scandic Friends is free of charge. The minimum age for membership in Scandic's guest bonus programme (hereinafter referred to as "Scandic Friends") is 18 years. A membership in Scandic Friends is an agreement between Scandic Hotels Holding AB (Reg. no. 556723-5725) a Swedish company with registered offices at Sveavägen 167, 102 33 Stockholm, Sweden (hereinafter referred to as "Scandic") and you personally (hereinafter referred to as "Member"). Membership and membership cards cannot be issued to companies or other legal entities. Only one natural person per membership can be registered. Only one Member per checked-in room can earn points as well as a qualifying night and receive benefits during a stay.

1.2 "Benefit" is mentioned throughout the Scandic Friends Membership Terms and Conditions. "Benefit" refers to advantages only available for Members of Scandic Friends. Benefits could be fixed and communicated to the member (e.g., level benefits associated with current level, reward nights and more), but they could also be unforeseeable (e.g., surprises, challenges, member events and more).

Scandic reserves the right to adjust the benefits available through Scandic Friends. Current benefits included in Scandic Friends and details can be found here.

1.3 Participation in Scandic Friends is governed by these terms and conditions, and it is the Member’s responsibility to read and understand all terms and conditions, including any additions thereto. These terms and conditions are valid as of 2024-05-07 and replace all previous terms and conditions of previous frequent guest programmes at Scandic.

1.4 The Member shall take the appropriate measures to prevent that unauthorised persons get access to the membership card, membership number and/or password.

1.5 If a Member looses his/her membership card or if any contact details change, the Member should contact Scandic’s reservation and customer service on the contact information described in Section 8.4.

1.6 Scandic Friends is valid until further notice, and Scandic reserves the right to terminate Scandic Friends by informing the Member about this six months in advance.

1.7 Scandic reserves the right to change the terms and conditions of Scandic Friends. Scandic will let you know if there are any changes of substantial nature, or changes that are unfavourable for Members, by informing the Members via at least one of Scandic Friends' information channels, i.e. via the website, email, SMS or regular mail. Scandic will make every effort to communicate changes to the terms and conditions in a timely manner.

1.8 Scandic reserves the right, at its discretion, to terminate a membership in Scandic Friends if the membership is misused. Such termination can take place immediately and without notice, and cause any points to be forfeited. Such misuse may, for example, be disrespectful or unreasonable behaviour towards Scandic or its partners, criminal acts or actions that are considered immoral or unethical, or that violate these terms and conditions. The member can terminate their membership at any time by sending an email to Scandic’s reservation and customer service at memberse@scandichotels.com.

1.9 It is the responsibility of the member to inform his/her employer in advance and to obtain the employer's consent, if such consent is required, when he/she is expected to earn points in Scandic Friends on point-generating payments made by the employer. Points earned in connection with business travel, for example when hotel nights are paid by the employer, may not be used privately without the employer's prior approval. Under no circumstances is Scandic responsible for the Member informing or receiving approval from the employer.

1.10 If the Member uses points earned in connection with a business trip for private activities, such use may in certain countries, e.g. Sweden, Norway, Finland and Denmark, be subject to income tax or other taxes. It is the Member’s obligation to inform the employer and/or relevant authorities thereof and to pay the appropriate tax for such use. Scandic disclaims all liability for any tax and tax liability imposed on the Member in this regard.

1.11 Special rules regarding earning and spending points apply at Scandic Go hotels, see item 5. The specified rules in the Terms and Conditions are valid for all other Scandic hotels.

2. Earn points

2.1 Points and qualifying nights (See 2.5) can be earned from the date of registration for Scandic Friends membership.

2.2 The Member earns non-qualification points through Scandic Friends MasterCard and selected Partners. The Member may spend non-qualification points, but these do not count towards a higher membership level.

2.3 The Member earns qualification points on qualifying nights (see 2.5), the monetary spending (excl. VAT, discount and vouchers) that is charged to the Member’s room folio during a stay, engagement and by choosing extra points instead of restaurant voucher. The monetary spending includes spend from Accommodation, Food & Beverage, Shop, Hotel extras and services on qualifying stays.

Qualification points allow the Member to climb to the next membership level, known as Level. Even if the Member spends their qualification points, they count towards a higher level. To earn points, the Member must provide his/her membership number at the time of reservation and show the membership card and ID when checking in at the Scandic hotel. Qualification points are only awarded to one Scandic Friends member per room, and for one room per point qualifying night (See 2.5).

2.4 Qualification points are calculated on the monetary value and at the Member’s current membership level – Level (see Table 1), after discounts, vouchers deducted and excluding VAT. The sum of expenses (as per 2.3) during a qualifying stay is multiplied by the factors listed in Table 1 to calculate the number of points earned by the member. Example: If the total expenditure (excl. VAT) is SEK 1,000, for a Level 1 member, the sum is multiplied by 2, which comes to 2,000 points.

2.5 A "points qualifying night" means that the Member earns qualification points that count towards a higher membership level - Level - as well as receives membership benefits associated with the stay. Qualification points can be earned from accommodation and spend at the hotel. If a night is not point qualifying, the Member will not receive any qualification points or membership benefits during the stay.

A "qualifying night" is an earned night that counts towards membership level 7, which requires 100 qualifying nights. If a night is not qualifying, it is not included in those 100 nights required to reach Level 7.

Most hotel nights booked on Scandic’s website/app, either directly at a Scandic hotel, through Scandic’s reservation and customer service, or through selected web-based business travel agencies, are qualifying. Scandic reserves the right to decide and amend, from time to time, which nights qualify according to the above. The Member must be registered as a guest at a hotel to earn qualifying nights and qualification points. Exceptions are mainly special room rates and non-Scandic services (e.g., Booking.com and Hotels.com).

2.6 A qualifying night will give the Member a different number of qualification points, depending on the membership level – Level – that the Member currently holds. (See Table 1)

2.7 For group bookings and reservation blocks payed via monthly invoice, special Terms and Conditions regarding earning of qualification points and use of membership benefits apply.

2.8 Qualification points are not issued if a stay is cancelled due to reasons beyond the control of Scandic or a Scandic partner.

2.9 Scandic qualification and non-qualification points earned by the Member cannot be combined with, or transferred to, other member accounts. Points may not be sold, inherited, transferred, or otherwise exchanged for payment.

2.10 The Member earns qualification points on purchases in the hotel shop, internal hotel services and products, on food and beverages, up to EUR 500/DKK 5, 000/NOK 5, 000/PLN 2 000/ SEK 5, 000 per night added to the room bill. A Member may also pay for other guests as long as the bill is charged to the room.

2.11 It may take up to 10 days after check-out before the points are registered to the Member’s account. If points have been incorrectly given to a Scandic member account, these may be removed by Scandic afterwards.

2.12 All points (qualification and non-qualification points) are valid for redeem/spending 3 years from the checkout date. The points expire the last day of the months they were earned in, 3 years later.
Example: Points earned 6/3/2023 expire 31/3/2026 and points earned 22/6/2019 expire 30/6/22.

2.13 Qualification points are valid for qualification during the ongoing member year (up to 12 months). All earned qualification points during the ongoing member year will count to qualify for a level, even if they are spent.

2.14 Members can view their account information at scandichotels.com/en/scandic-friends 

3. Scandic partners

3.1 In some cases, qualification and non-qualification points may be earned and spent with Scandic partners depending on the terms and conditions of each respective partner. More information about our partners and benefits and offers can be found under the Scandic Friends partner pages.

3.2 A member of Scandic Friends cannot claim compensation for points or benefits if the cooperation agreement has been changed between Scandic Friends and the partner company.

3.3 Benefits can only be used by the member personally, and only applies to the room in which the member is staying. The Member must provide his/her personal Scandic Friends membership number in order to take advantage of partner offers. Scandic is not responsible for any consequence of unauthorised use of membership numbers.

3.4 Scandic cannot be held responsible for agreements made between a Member and a Scandic partner.
3.5 If a Member uses points for services that are provided by a Scandic partner, the general terms and conditions of the relevant partner applies to the usage

4. USE points

4.1 A Member can use qualification and non-qualification points for internal hotel services and products, reward nights and at selected Scandic partners. The points cannot be used in combination with discounts, coupons or other offers, provided nothing else has been clearly stated.

4.2 Scandic Purchase Terms and Conditions apply to all point redemption purchases. If redeemed points have expired, they are considered consumed and can not be refunded.

4.3 A Member may pay for internal hotel services and products with qualification and non-qualification points. For specific rules, read more at www.scandichotels.se/scandic-friends

4.4 A reward night is a hotel night that a Member can pay with points, or in part with points. Both qualification and non-qualification points can be used to claim reward nights at a Scandic Hotel.

4.5 Reward nights are subject to availability. Thus, room availability may be limited at select hotels during certain periods.

4.6 A Member cannot earn qualification points on the portion of the reward night paid with points. However, the member can earn qualification points on hotel expenses during the stay (See 2.3) and if anything has been paid in part with money.

4.7 A reward night counts towards a higher membership level, Level – when a Member’s total number of earned qualifying nights during a member year reaches the requirement for the next level (Level 7).

4.8 In order to book a reward night, the member must have sufficient qualification and/or non-qualification points in his/her member account and present his/her membership number. Reward nights can only be booked through Scandic's own sales channels. Reward night point prices are presented on Scandic's website at the time of the booking. Reward night point prices vary from day-to-day and are different depending on hotel category.

Once a reward night has been booked, the corresponding points for the relevant hotel category and possible ancillaries or other will be deducted from the Member’s account. Learn more about the number of points required for a specific hotel at www.scandihotels.com/en/scandic-friends

4.9 The reward night must be booked by the Member and is valid for two people in a standard double room. It is also possible for a Member to give away a reward night in accordance with 4.11.

4.10 Reward nights can be booked 12 months before the arrival date. Points deducted from the Member’s account can be returned to the same account if the cancellation has been made according to Scandic’s cancellation terms. If a Member books with points that expire before arrival – and cancels – or rebooks – these points will expire. In the event of a no-show, the points will be considered consumed. These rules applies to all redeemed points, not only points redeemed for accommodation. See 4.11 for information about “Give away a reward night”.

4.11 A Member can give away a reward night and the reservation can be made via Scandic’s reservation and customer service (see 8.5 for contact information). The reward night can be booked 12 months before the arrival date. The booking can be changed to a different date, but in the event of cancellation, no points will be refunded. In the event of a no-show, the points will be considered consumed. Reward nights may not be resold.

4.12 A Member may combine points and money to pay for a reward night. The portion paid with points does not generate qualification points. The portion paid with money will generate new qualification points. When a Member pays with a combination of points and money, no other offers, discounts, vouchers or combinations may be used. A so-called “part paid” reward night can be counted towards a higher membership level for the original points holder, when their total number of hotel nights is added up.

5. SCANDIC GO

5.1 For earning and using qualification and non-qualification points at Scandic Go hotels, the following rules apply, which replace, in applicable parts, the above rules.

5.2 The Member earns qualification points on qualifying nights (see 2.5).

5.3 The Member does not earn any qualification points for food and beverages, or for the purchase of the hotel's own products or services at Scandic Go hotels.

5.4 The Member can use qualification and non-qualification points to claim reward nights at Scandic Go hotels. However, the Member cannot use points for anything other than this, e.g. points cannot be used to purchase food and beverages.

5.5 No other benefits associated with the membership apply at Scandic Go hotels; for example, you do not receive a voucher or extra points instead of vouchers, for each night of your stay.

6. ACHIEVE A MEMBERSHIP LEVEL

6.1 A qualifying period is one member year, 12 months, starting on the day that member signed-up to Scandic Friends and ending with the last day of the month the following year. Qualifying nights/qualification points earned during this 12-month period will determine if the Member remains on their level or if it changes. For upgrading, the evaluation is done after every transaction. For downgrading or renewal of the current level, the evaluation is done on the first weekday of the month.

6.2 New Members of Scandic Friends start at Level 1 (the first level). An upgrade of the membership level occurs when the member has the number of qualifying nights (See 2.4) or the number of qualifying points (qualification points, see 2.3) required for this new level, registered to their Scandic account. Upgrades are not made during a stay. It may take up to 10 days after check-out before points and/or nights are registered to the Scandic account, and only then can the next level – Level – be reached.

6.3 Level 2
Scandic Friends Level 2 is awarded to members with at least 5,000 qualifying points (qualification points), earned during a member year of 12-months.

6.4 Level 3
Scandic Friends Level 3 is awarded to members with at least 10,000 qualifying points (qualification points), earned during a member year of 12-months.

6.5 Level 4
Scandic Friends Level 4 is awarded to members with at least 25,000 qualifying points (qualification points), earned during a member year of 12-months.

6.6 Level 5
Scandic Friends Level 5 is awarded to members with at least 100,000 qualifying points (qualification points), earned during a member year of 12-months.

6.7 Level 6
Scandic Friends Level 6 is awarded to members with at least 250,000 qualifying points (qualification points), earned during a member year of 12-months.

6.8 Level 7
Scandic Friends Level 7 is awarded to members with at least 400,000 qualifying points (qualification points) or 100 qualifying nights, earned during a member year of 12-months.

7. PROCESSING OF PERSONAL DATA

7.1 Being a member of Scandic Friends means that personal data is processed in the manner described in these terms and conditions and our Privacy Policy. Scandic is the personal data controller for the processing of the Member's personal data in Scandic Friends.

7.2 Scandic recommends that the Member regularly reads the Privacy Policy to understand how Scandic processes the Member's personal data within the framework of the membership, as well as the Member's rights in connection with this. The Member will be notified of any changes to the Privacy Policy and the new Privacy Policy will be published on Scandic’s websites.

8. ADDITIONAL TERMS AND CONDITIONS

8.1 Should any provision of this Agreement prove to be legally invalid, or this Agreement otherwise be deemed incomplete, this shall not invalidate the Agreement as a whole. In such case, the parties shall replace the legally invalid or incomplete relationship with a provision that as far as possible corresponds to the parties' purpose of the contractual relationship.
8.2 If you book a stay in another country than Sweden, local deviations regarding Scandic Friends may apply depending on mandatory legislation in the country in question.

8.3 These Terms and Conditions are governed by and shall be construed in accordance with substantive Swedish law. Any disputes arising out of or relating to Scandic Friends shall be resolved exclusively by a Swedish court.

8.4 If you have any questions regarding Scandic Friends, please contact Scandic's reservation & customer service by phone:

Sweden: +46 8 517 517 00
Norway: +47 23 15 50 00
Denmark: +45 33 48 04 00
Finland: +358 200 81800 call charge: 0.65€/min + local rate/min)
Outside the Nordic region: +46 8 517 517 20

See www.scandichotels.se for email addresses and mailing addresses for Scandic reservation and customer service.

8.5 Scandic cannot be held liable for any typographical errors.