Code / Voucher

Customer service

We're happy to answer your questions and you're always welcome to contact us. On these pages, we have gathered the most frequently asked questions, so that you can get an answer as soon as possible.

Booked through a third party channel (e.g. Expedia, Booking.com or Hotels.com)?

The terms that apply to your booking are the ones you received from the channel you've booked. For questions regarding changing or canceling your reservation(s), we kindly ask you to contact their customer service.

Central reservation – Opening hours

Sweden

Norway

Finland

Denmark

Mon–Thu

8:00–19:00

8:00–20:00

8:00–17:00

8:00–17:00

Fri

8:00–19:00

8:00–20:00

8:00–17:00

8:00–16:00

Sat

10:00–18:00

Closed

Closed

Closed

Sun

12:00–18:00

Closed

Closed

Closed

Please be aware, opening hours may differ during public holidays.

Contact us

Call us

Swedish: +46 8 517 517 00

Norwegian: +47 23 15 50 00

Danish: +45 33 48 04 02

Finnish: 0200 81800 (charges apply : 0,65€/min + local/min)

All customer service agents speak English.

Desk Detail

Frequently Asked Questions

In order for you to get answer to your question as quick as possible we have gathered the most frequently asked questions here.

Room Superior

Rates and policies

Read more about the different rates you can book at Scandic and keep up to date with our latest booking policy.