Any questions?

We're happy to answer your questions and you're always welcome to contact us. On these pages, we have gathered the most frequently asked questions, so that you can get an answer as soon as possible


You can easily book a room through our website. But you're always welcome to call us if you rather do it by phone. 

Don't forget, we guarantee that you'll find the best offers and prices on our website. 

Reduce the chance for queue

The chart below are showing bars when we get the most / least calls. We always work as fast as we can to respond on your call. But if you want to reduce the chance for a phone queue we recommend calling during the times with a low bar.


The chart is based on central european time (CET).



To contact our customer service in your **local language, please call on the below per country phone number: 

Swedish: +46 8 517 517 00
Norwegian: +47 23 15 50 00
Danish:+45 33 48 04 02
Finish: 0200 81800 (charges apply: 0,65€/min + local/min)

Monday-Friday 08:00-20:00 08:00-20:00 08:00-19:00 08:00-20:00
Sunday 12:00-18:00 12:00-18:00 Closed Closed
Saturday 10:00-15:00 10:00-15:00 Closed 10:00-14:00
Country Sweden Norway Denmark Finland

*Please be aware, opening hours may differ during public holidays.

** All customer service agents speak English.