Scandic Friends Terms & Conditions
- General provisions regarding the membership
- Earning of Points
- Scandic Partners
- Use of points
- Reach a membership level
- Earning Tier Status
- Other provisions
1.1 Minimum age for membership in the Scandic guest reward program (hereinafter referred to as "Scandic Friends") is 18 years. The membership in Scandic Friends is a contractual arrangement between Scandic Hotels AB, (org. nr. 556299-1009) a Swedish limited company with its registered office at Sveavägen 167, 102 33 Stockholm, Sweden (hereinafter referred to as "Scandic") and you, personally (hereinafter referred to as the "Member"). Membership and the membership card may not be granted to companies or any other legal entities. Only one individual per membership may be registered. Only one Member per checked in the room can earn points and receive benefits during a stay.
1.2 The participation of Scandic Friends will be governed by these Terms & Conditions, and it is the responsibility of the Member to read and understand all the Terms & Conditions, inclusive of any amendments thereto. These Terms & Conditions shall replace all previous terms and conditions for any Scandic loyalty program.
1.3 The Member undertakes to ensure that no unauthorized person gets access to the Member’s membership card, membership number and/or password.
1.4 Scandic Reservation and Customer Service must be contacted immediately in writing if your membership card is lost or if your contact details have changed. Scandic will not be liable for any failure to inform the Member if correct contact information has not been provided.
1.5 Scandic Friends is valid until further notice, and Scandic reserves the right to terminate Scandic Friends by giving six months' notice to the Member.
1.6 Scandic reserves the right to modify the Terms & Conditions of Scandic Friends by giving notice to the Member via at least one of Scandic Friends information channels, i.e. via the website, e-mail, text messages or ordinary mail. Scandic will use all reasonable efforts to advise changes to these Terms & Conditions well in advance, but will not be held liable in any way for any failure to do so.
1.7 Scandic reserves the right to, in its sole discretion, terminate a membership in Scandic Friends, and such termination can include forfeiture of points, in case the membership is misused. Such misuse may e.g. consist of unruly or disrespectful behaviour towards Scandic or its partners, criminal acts or acts that are generally regarded as immoral or unethical or which are in breach of these Terms & Conditions. The Member may at any time terminate the membership by sending an e-mail to Scandic Reservation and Customer Service on firstname.lastname@example.org.
1.8 It is the responsibility of the Member to inform his/her employer in advance, and to obtain employer's prior consent if such consent is required when he/she expects to earn points in Scandic Friends based on points generating expenses paid for by the employer. Points earned during or in connection with business travel, e.g. when hotel nights are paid for by the employer, may not be used for private purposes without the employer's prior consent. Under any circumstance, Scandic cannot be held liable in any way for any failure by the Member to inform and/or obtain employer's consent.
1.9 In case points earned in connection with the employment are used for private purposes by the Member, such use may, in some jurisdictions, in any country where Scandic is operating, be subject to income tax or other taxes. It is the obligation of the Member to inform the employer and/or relevant authorities hereof and pay all applicable taxes and fees in relation to such use. Scandic disclaims any liability whatsoever with respect to taxes or tax obligations imposed on the Member in this regard.
1.10 Scandic point earnings and redemption are void where prohibited or restricted by local law.
2.1 Points and qualifying nights (See 2.5) can be earned from the date of registration with Scandic Friends.
2.2 A Member earns bonus points booking on our web, or via selected partners. A Member can spend bonus points, but these points don’t count towards a higher level.
2.3 A Member earns base points on qualifying nights (See item 2.5), on food and beverages, and on internal hotel extras, put on the room bill. Base points will count for a higher membership level and can be used for spending. Even if a Member spends his/her base points, they will count towards a higher level during their validity period (Se 5.1). In order to earn base points, the Member must state a personal membership number at the time of booking, as well as confirm membership upon arrival at the Scandic hotel. Base points are only given to one Scandic Friends member per room, and the points are only valid for one room per point qualifying night, (see item 2.5).
2.4 Base points are calculated on the monetary value and on the member’s current membership level (See table 1), after discounts and vouchers, and excluding VAT. In order to calculate the number of points a Member has earned, the total sum (see 2.3) spent during a qualified stay is multiplied by the factors listed in table 1. Example: If a Level 1 Member has a total spending of SEK 1000, this sum is multiplied by 2, which gives 2 000 points.
2.5 A “qualifying night” or “point qualifying night” means that the Member earns nights (as well as base points) that count towards a higher membership level and other member benefits connected to the stay. Most stays that are booked on the Scandic web/app, directly at a Scandic hotel, via Scandic’s reservations and member service, or via selected web-based business travel agencies – are considered qualifying. The member must be registered as a staying guest at the hotel to earn qualifying nights, as well as base points.
2.6 A qualifying night entitles the Member different amounts of base points, depending on which level the Member currently holds (See table 1).
2.7 Stays that are booked through a third party website (e.g. Hotels.com or Booking.com) group bookings or via other travel organizers, will not result in qualifying nights or other member benefits connected to the stay.
2.8 Members are only entitled to benefits connected to their membership level when booking a qualifying night (see item 2.5).
2.9 Base points are not received if a booking is cancelled due to reasons that Scandic or/and a Scandic partner cannot affect.
2.10 Scandic Friends’ base- and bonus points earned by a Member cannot be combined with, nor be transferred to other membership accounts. Points cannot be sold, inherited, transferred or in any way change proprietor for payment.
2.11 A Member earns base points on purchases in hotel shops, internal hotel extras, food and drinks, up to EUR 500/DKK 5 000/NOK 5 000/PLN 150/ SEK 5 000 per stay, that are put on the room bill. A Member can also pay for other guests as long as the bill is put on the room.
2.12 It can take up to 10 days after check-out until the points are registered on the member’s account. If an incorrect amount of points is given to a Member, these can be removed by Scandic at any time.
2.13 The base points that count towards a new membership level are valid for climbing during a 12-month period, after which they will be added to the Member’s account of spending points. These spending points will then be available for another 24 months.
2.14 Base- and bonus points are valid for 36 months from the respective month of earnings. The points will be available to spend for 36 months before expiry. Points earned before 23 January 2018, are valid for 36 months, from 31 December, the year they were earned.
2.15 Members can find their point status at www.scandichotels.com/scandicfriends
3.1 Points may under certain conditions be earned and spent through Scandic’s partners based on the terms and conditions applied by such partners. For more information about our partners, benefits and offers, see www.scandichotels.com.
3.2 A member of Scandic Friends cannot claim compensation for points or bonus benefits if the agreement has been changed between Scandic Friends and the partner company.
3.3 Benefits can only be used by the member personally. A member must state a personal Scandic Friends membership number in order to utilize the advantages of partner services. Scandic cannot be held responsible for any consequences of unauthorized use of a membership number.
3.4 Scandic cannot be held responsible for an agreement made between a Member and Scandic Hotel partner.
3.5 Partner point earnings are void where prohibited or restricted by local law.
4.1 A Scandic Friends Member can use points on internal hotel extras, reward nights and with selected Scandic partners. Points may not be used in combination with discount offers, coupons or special promotion campaigns, unless otherwise explicitly stated.
4.2 A Member can pay internal hotel extras with points. For specific rules, see www.scandichotels.com/scandicfriends
4.3 A reward night is a hotel night that a Member can pay with points, or partially pay with points. Both base- and bonus points can be used for reward nights at Scandic hotels.
4.4 Reward nights are subject to availability. Therefore, reservations possibilities can be limited to hotels during specific periods.
4.5 The Member will not earn base points on the reward night itself. However, the Member can earn base points on hotel spending during the stay.
4.6 A reward night is countable towards a higher membership Level (Level up) when a Member’s total amount of hotel nights is summed up.
4.7 The Member earns bonus points on a reward night if booking on our web (See item 2.2)
4.8 In order to book a reward night, the Member must have a sufficient amount of points registered, and be able to state a membership number. Reward nights can only be booked through Scandic’s own sales channels. When a hotel reward is booked, the points will be deducted from the Member's account. Points required for a specific hotel, see www.scandichotels.com/scandicfriends.
4.9 The reward night must be booked by the Member and is valid for two persons in a standard double occupancy room.
4.10 Reward night reservations may be made up to 12 months prior to arrival date. If a Member cancels a reward night booking, the points deducted from the Member's account may be refunded provided that the reservation has been cancelled in accordance with the Scandic cancellation policy, please see information on www.scandichotels.com/scandicfriends. If a Member book with points that expire before arrival – and cancels – the points will not be refunded. If no show, the points will be considered expired. Same rules apply for give-away reward nights.
4.11 A Member can give away a reward night. It can be booked on our web or via Scandic Reservation and Customer Service, or at a hotel. Same rules apply as in 4.10.
4.12 A Member can combine points and money to pay for a Reward night. The part paid with points does not generate base points. The part paid with money, will generate new base points. When a Member pays for the combination of points and money, he or she cannot use any other offers, discounts, vouchers or combinations. A partly paid reward night is still countable towards a higher membership Level – to the original point holder – when his or her total amount of hotel nights is summed up.
5.1 A qualifying period is always 12 months. Qualifying nights/base points earned during this 12 month period will determine if the level can be maintained or will be changed. For an upgrade, the evaluation is done on business days. For downgrade or renewal of current level, the evaluation is done on the first business day of a month. Whenever a Member changes level (up or down), a new qualifying 12-month evaluation period begins.
5.2 New Scandic Friends Members start at Level 1 (the first level). The membership level upgrade takes place when the Member has a certain amount of qualifying nights (see 2.4), or the number of qualifying points (base points, see item 2.3) that are required to reach the new level, registered on his or her Scandic account. The upgrade will not take place during a stay. It can take up to 10 days after checking out before the points and/or nights are registered at the Scandic account, and the new level can be reached.
5.3 Level 2
Scandic Friends Level 2 is given to Members with at least 5 qualifying nights, or 12 000 qualifying points (base points), during a sustained period of 12 months.
5.4 Level 3
Scandic Friends Level 3 is given to Members with at least 15 qualifying nights, or 37 000 qualifying points (base points), during a sustained period of 12 months.
5.5 Top Level
Scandic Friends Top Level is given to Members with at least 45 qualifying nights, or 150 000 qualifying points (base points), during a sustained period of 12 months.
5.6 Red Level
Information on how to reach Red Level is not official.
|Level 1||Level 2||Level 3||Top Level|
|Points||0||12 000||37 000||150 000|
6.1 Scandic is the controller of personal data.
- administering Scandic Friends;
- updating personal data;
- providing, developing and maintaining Scandic or Scandic's partners' services and products, diagnosing errors and optimizing technology;
- monitoring and improving the quality and experience of Scandic's digital services and interfaces with the Member;
- individualizing communication with the Member based on the Member's user profile through, for example, offering opportunities to read in communications and offers from Scandic and its partners through digital channels and social media;
- marketing and direct marketing from Scandic; and
- other purposes Scandic believes may increase the Member's enjoyment and experience in using Scandic's and partners' digital and analogue services and products.
- membership information, IP address, point balances and other information the Member has provided in connection with using Scandic Friends;
- information the Member has provided Scandic through other channels, e.g. call-centres, as a guest at Scandic or information from third parties or social media;
- transfer contact information to companies operating Scandic branded hotels and Scandic’s partners or match such contact information about the Member in social media;
- information the Member has provided in connection with purchases of services or products from Scandic, companies operating Scandic branded hotels and partners, use of Scandic companies’ digital services or suchlike;
- tools (e.g. analysis tools);
- compiling or importing personal data and other data from databases within and outside Scandic, companies operating Scandic branded hotels and partners (e.g. information from reservations, cookies, Flash and web beacons);
- retain information from the Member's reservations for the duration of the membership, except that personal data will be erased earlier if so stipulated by applicable law.
6.5 The Member’s personal data and information about membership and point balances in Scandic Friends may be transferred to companies operating Scandic branded hotels and subcontractors (e.g. hosting providers) within and outside the EU/EEA. A transfer may also be made to a country without adequate personal data protection, in which case Scandic, through agreements, shall ensure adequate protection. Scandic may also disclose personal data requested by, for example, the police or other public authority.
6.6 The Member may at any time revoke its consent to receive direct marketing by contacting Scandic Reservation and Customer Service (see item 8), whereupon Scandic will cease with such marketing activities with regard to the Member.
7.1 Scandic's liability for damages is limited to direct damages caused in relation to the use of points in Scandic hotels only, and only in relation to the Member. As regards the use of points for services provided by Scandic Partners, the conditions of the relevant Partner programme apply.
7.2 Local deviations to the membership conditions may apply based on mandatory legislation in the relevant country.
7.3 These Terms & Conditions are governed by and are to be construed under the laws of Sweden, save for mandatory statutory provisions under laws of other countries. Any dispute arising from or relating to the Scandic Programme shall be subject to the exclusive jurisdiction of Swedish courts.
7.4 In case of inquiries regarding the Scandic Programme, please contact Scandic Reservation and Customer Service.
7.5 Scandic Reservations and Customer Service contact information:
Sweden: +46 8 517 517 00
Norway: +47 23 15 50 00
Denmark: +45 33 48 04 00
Finland: +358 8000 6969
Outside Nordic region: +46 8 517 517 20
Please see www.scandichotels.com/scandicfriends for the email address and mailing address to Scandic Reservations and Customer service offices.
7.6 Scandic makes reservations for typographic errors.