Scandic Reservation terms & conditions
You and the hotel agree on the terms of the room rental. The name of the company operating the hotel (below referred to as "Scandic" or "the hotel") and with which you enter into an agreement with is shown on the booking confirmation. Unless any special agreements have been made, the following rules apply. Separate rules apply for conferences and group bookings.
Booking and confirmation
A booking is binding once it has been confirmed and you have received a booking reference. This may be given verbally, in writing or through the booking system. When making a booking, you are required to state your name, address, email address, arrival and departure time and method of payment. It is important that you state your email address, since it is required in order for you to receive your booking confirmation and to be able to check-out online. Please note that Scandic will send you your booking confirmation, as well as an email to facilitate online check-outs, to the email address you provide to us. Different rules apply for different rates, see detailed rate information. To book a room at Scandic, you must be at least 18 years. You who book the room for a minor are liable regardless of whether you stay with the minor in the room or not. NB! At Scandic Anglais, Scandic Continental, Scandic Malmen, Scandic Grand Central, Downtown Camper by Scandic, Haymarket by Scandic, Scandic Paasi, Grand Hotel Oslo by Scandic and Hotel Norge by Scandic minors under the age of 18 can not stay without parental responsibility, the permission form is not valid. For security reason we only allow our staff members and checked-in guests in our hotel rooms and other reserved premises.
Arrival and departure
Times for arrival and departure vary depending on the booking and rate at which you made your booking. Read our detailed rate description with information carefully for your particular booking here.
Cancellation and no arrival
Cancellation rules vary depending on the rate at which you made your booking, please read the detailed rate information carefully. Unless otherwise agreed at the time of booking or the rate you have chosen has different rules, cancellations can be made up until 6 pm local time of the hotel on the day of arrival. If you fail to arrive without cancelling in advance or if you cancel after 6 pm, you will be charged for one night.In case you fail to arrive to one of our hotels in Germany and Poland without cancelling in advance or when cancelling after 6 pm here, you will be charged 90% of the amount for the total booked stay. If the hotel has incurred costs specifically related to your booking, you must also reimburse these.
Early departure and open-ended stays
If you have booked for a particular time period but depart earlier, it may result in price adjustments. Contact the hotel to notify your departure. If you stay at the hotel for an open-ended period and extend your stay by one night at a time, you should notify the hotel of your departure by 6 pm the day before. Otherwise, you will be charged for an extra night. If the hotel can no longer keep the room available for you, you are entitled to be informed of this fact by 6 pm the day before departure is required.
The hotel's obligations and your own requirements
If the hotel cannot give you a room as agreed, you are entitled, at no extra cost, to an equivalent or better room in the hotel or at a hotel of an equivalent standard. Specify your requirements at the time of booking to be sure that the hotel is properly prepared. The majority of rooms at all our hotels are non-smoking. If you want to smoke in your hotel room, please ask for a room for a smoker at the time of booking. If a guest breaches the smoking ban, the hotel is entitled to charge the guest for ensuing costs. If you wish to bring a pet with you, please make this clear at the time of booking.
Payment in advance is required for certain room rates. Read the detailed rate information. The amount paid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment. In general, the hotel bill must be paid on receipt, usually on arrival at the hotel. All our hotels accept the most common credit/debit cards. However, the hotel is not obliged to accept credit/debit cards, cheques, vouchers or foreign currency unless the hotel has volunteered to do so.
The City of Frankfurt am Main charges a tourism contribution per non-local guest and day of stay. This fee is to be paid in addition to the booked service and on site at the hotel. Work-related stays or guests exempted under the tourism contribution statutes of the City of Frankfurt am Main (in particular students taking part in school trips) are excluded. The guest is required to provide the requisite proof. In hotels in Berlin and Hamburg, the total price applies irrespective of whether an overnight tax or cultural and tourist tax is levied.
Storage of valuables and luggage and valuables in the room or in the luggage storage
Your valuables can usually be stored in the hotel’s safety deposit boxes. The hotel can store your luggage in a locked luggage storage. Do not leave valuables or luggage unattended in the lobby upon checking in or checking out, at breakfast or when you are waiting for a taxi. Due to security reasons, the hotel is not obliged to store property of high value or property that could endanger the safety for hotel staff or guests. The hotel has no strict responsibility for property that you keep in your hotel room or in the luggage storage.
Your own safety
Always note where the emergency exits, alarm buttons and fire extinguishers are located. Check the information on the back of your hotel room door. Also read the brochure "Staying at a hotel".
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