Check-in and check-out
You can check in from 14:00. If you arrive earlier, you can store your baggage in the hotel's baggage area until your room is ready. If the room has been cleaned and is ready before 14:00, you may have access to the room earlier. For more information, please contact the hotel.
The room is yours until 12:00 on your day of departure. If you wish to check out later than 12:00, please contact reception.
Check out online
Do you want to avoid queuing at check-out? Then we have just the solution for you. Now you can check out quickly and easily online, with our self-service option.
It is quick and easy. There is no queue. You choose when you check out yourself, for example, you can settle your bill the night before. You receive your receipt by e-mail.
We send an invitation to everyone who registers a mobile number and/or e-mail address at check-in. Currently, we are only offering this self-service option to those who pay for their stay with a debit or credit card. In order to take advantage of this offer, you need access to a smartphone, tablet or computer.
The day before your departure (17:00 at the earliest) you receive an SMS text message and/or e-mail message with a link to the online check-out. There you can review your bill, add purchases from the mini-bar, update your address details and pay for your stay. After paying and choosing your check-out time, you are ready. Your receipt is sent as a PDF to your e-mail address on your departure day. If you're a member of Scandic Friends, you can save your card information on your profile, for an even quicker check out next time.
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners, Dankort (Denmark) and JCB.
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
Your receipt is sent electronically as a PDF to your e-mail address by 12:00 at the latest, on your departure day. If you have chosen to check out earlier than 12:00, for example at 08:00, the receipt will be e-mailed directly after 08:00. If you do not receive your receipt by e-mail after check-out, please contact the hotel.
If you haven't received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
You can leave your room key at reception or put it straight into the designated key box next to reception.
The majority of our hotels offer the option to check out online.