Check-in and check-out
- When can I check in?
- When do I have to check out?
- Can everyone check out online?
- How does check out work?
- Which debit/credit cards can I use?
- Why can't I use my debit/credit card?
- How/when will I receive my receipt?
- What should I do if I haven't received my receipt by e-mail?
- What should I do with my room key?
- Can I check out online at all Scandic hotels?
When can I check in to the hotel?
You can check in from 15:00. If you arrive earlier, you can store your baggage in the hotel's baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier. Please be aware of our additional charge for early check-in. It’s free and subject to availability if you booked your stay directly on our website scandichotels.com.
Early check-in is from 10.00 and the price is EUR 15 (SEK 150 SEK, NOK 150, 60 Zloty, DKK 150). Bookings made directly on our websites (scandichotels.com, .se, .no, .fi .dk, .de) are free of charge, if the room is available upon check-in.
When do I have to check out of the hotel?
The room is yours until 12:00 on your day of departure. If you wish to check out later than 12:00, please contact reception. Please be aware of our additional charge for late check-out. If you are a member and have reached Level 3, Top Level or Red Level, late check-out is included as a benefit and is free of charge (upon availability).
Late check-out is until 16.00 and the price is EUR 25 (SEK 250 SEK, NOK 250, DKK 250, 100 Zloty). Default price set on transaction code for Finland, EUR 10 where the charge is per hour.
Check out online
Do you want to avoid queuing at check-out? Then we have just the solution for you. Now you can check out quickly and easily online, with our self-service option.
What are the benefits of checking out online?
It's quick and easy and no queues. You choose when you would like to check out, for example, you can settle your bill the night before. You receive your receipt by email.
Can everyone check out online?
We send an invitation to everyone who registers a mobile number and/or e-mail address at check-in. Currently, we are only offering this self-service option to those who pay for their stay with a debit or credit card. In order to take advantage of this offer, you need access to a smartphone, tablet or computer.
How does check-out work?
The day before your departure (17:00 at the earliest) you receive an SMS text message and/or e-mail message with a link to the online check-out. There you can review your bill, add purchases from the mini-bar, update your address details and pay for your stay. After paying and choosing your check-out time, you are ready. Your receipt is sent as a PDF to your e-mail address on your departure day. If you're a member of Scandic Friends, you can save your card information on your profile, for an even quicker check out next time.
Which debit/credit cards can I use?
You can pay with the same cards that are accepted at reception; Visa, Mastercard, Amex, Diners, Dankort (Denmark) and JCB.
Why can't I use my debit/credit card?
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
How/when will I receive my receipt?
Your receipt is sent electronically as a PDF to your e-mail address by 12:00 at the latest, on your departure day. If you have chosen to check out earlier than 12:00, for example at 08:00, the receipt will be e-mailed directly after 08:00. If you do not receive your receipt by e-mail after check-out, please contact the hotel.
What should I do if I haven't received my receipt by e-mail?
If you haven't received a receipt for your stay via e-mail, you must contact the hotel by e-mail or telephone. Contact information for the hotel can be found on the hotel website.
What should I do with my room key?
You can leave your room key at reception or put it straight into the designated key box next to reception.
Can I check out online at all Scandic hotels?
The majority of our hotels offer the option to check out online.