Special needs

Smart solutions you'll find at our hotels…

…if you have a disability

• Rooms for people with any form of disability are available at all our Scandic hotels
• Our reception desk has a walking stick holder/crutch holder

...if you have impaired hearing

• Hearing loops are available at reception
• Portable hearing loops can be borrowed from reception
• Vibrating wake up/fire alarm can be borrowed

...if you are allergic

• No allergenic garnish is used at the breakfast buffet
• We offer gluten- and lactose-free alternatives

...if you have impaired sight

• Service dogs are always allowed in our hotels
• Hotel information with braille markings can be found by the reception desk in our Swedish hotels

Entrance

• Clear direction signs if disabled entrance is located away from main entrance
• Level difference at main entrance
• Wide main entrance door (non revolving) with minimum width of 80 cm
• Door/s can be opened automatically at main entrance (All Scandic)
• Night time door bell accessible from wheelchair (max height 120 cm) (All Scandic)
• No threshold at entrance door (All Scandic)
• Seating available close to main entrance (All Scandic)
• Wheelchair access by ramp or lift at main entrance

Public areas - Other

• Clear passage to the Scandic Shop with wheelchair (All Scandic)
• Corridors in hotel accessible with wheelchair
• Service / guide dogs allowed in hotel (All Scandic)

Public areas - Reception

• Cane holders at front desk (All Scandic)
• Clear signs of hearing loop and wake up alarm (All Scandic)
• Clear walkway between reception and lifts (All Scandic)
• Clear walkway to reception from entrance (All Scandic)
• Hearing induction loop in reception desk (All Scandic)
• Seating and table available close to front desk
• Vibrating wake up/fire alarm device can be borrowed from hotel reception (All Scandic)
• One part of reception counter is of appropriate height for guests in wheelchairs

Public areas - Restaurant and bar

• Access ramp or lift in restaurant
• Parts of restaurant that is not accessible with wheelchair
• Walkway to bar is at least 100 cm wide
• Walkway to restaurant is at least 100 cm wide
• Buffet breakfast has appropriate height (max 90 cm) for guests in wheelchairs

Public areas - Lifts and stairs

• At least one lift with door widht of 80 cm when open
• Door opener or automatic door/s avaliable for lift
• Voice announciation for floor indication and direction of travel

Public areas - Public toilets

• Accessible bathroom/s available in public areas
• Bathroom door is at least 80 cm wide
• Foldable armrests by the toilet
• Hooks reachable from wheelchair
• Number of disability bathrooms available: 1
• Space under wash basin accessible for wheelchairs
• Wash basin minimum height of 78 cm
• Handrail on inside of bathroom door/s if door/s open outwards

Other

• Staff trained to cater for disabled guests (All Scandic)

Allergy-friendly rooms

• Bed linen and towels are washed with eco-friendly detergent
• Cleaning according to the cleaning concept for allergy room
• In the room there has been no smoking or fur animals
• Unscented bathroom products labeled with Asthma Allergy Nordic
• The mattress is made of synthetic material
• The pillows / quilts are made of synthetic material
• The rooms are located on a separate floor or in a separate corridor where there are no fur animals
• The rooms are not freshly painted in the last three months.
• The rooms have no bedspreads/bed blankets or decorative cushions
• The rooms have windows that can be opened (a ventilation window is enough)
• The rooms have wooden floors