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Special needs

Welcome in – we're here to help! Whatever your special requirements, be it sight, hearing, allergies or wheelchair access, we will make sure you feel fully at ease. Hang your walking stick in its own special spot, bring your hearing loop to your conference, and satisfy your hunger pangs with our special dietary offer. And of course your four-legged friend is welcome too.

Adapted facilities

We are aware that disabilities vary from person to person, so detailed accessibility information can be found on our hotel websites. We have identified the most common routes our guests take through the hotel – from parking and entrance, reception and restaurant to the lift, stairs and our accessible rooms. Visit the hotel's website to see the solutions we offer for that particular hotel.

Smart accessibility solutions at our hotels

How does a guest with a hearing disability hear the fire alarm? A vibrating fire alarm clock of course! This is just one of our clever solutions for people with disabilities.

...if you have reduced mobility

  • Most Scandic hotels have rooms for guests with some form of reduced mobility
  • The reception counter has a walking stick holder
  • No carpets in the meeting rooms

...if you have reduced hearing

  • Hearing loops are available at reception
  • We have portable hearing loops for conferences
  • Vibrating alarm clocks that also go off for a fire alarm

...if you have allergies

  • No allergenic decorations are used at the breakfast buffet
  • Gluten- and lactose-free bread available on request
  • No carpets in the meeting rooms

...if you have reduced vision

  • Guide dogs are always allowed in our hotels
  • Hotel information in Braille is available at reception in our Swedish hotels

Entrance

  • Clear direction signs if disabled entrance is located away from main entrance
  • Revolving doors at main entrance
  • Wheelchair access by ramp or lift at main entrance
  • Level difference at main entrance
  • Wide main entrance door (non revolving) with minimum width of 80 cm
  • Door/s can be opened automatically at main entrance (All Scandic)
  • Night time door bell accessible from wheelchair (max height 120 cm) (All Scandic)
  • No threshold at entrance door (All Scandic)
  • Seating available close to main entrance (All Scandic)

Public areas - Other

  • Corridors in hotel accessible with wheelchair
  • At least one computer work station that is accessible for wheelchair users (All Scandic)
  • Clear passage to the Scandic Shop with wheelchair (All Scandic)
  • Service / guide dogs allowed in hotel (All Scandic)

Meeting areas

  • Meeting and conference floor / area accessible with wheelchair
  • Meeting room door with minimum 80 cm width
  • Seating available outside meeting room/s
  • Clear signage of hearing loop in meeting and conference areas (All Scandic)
  • Disability toilet available in meeting and conference areas
  • Number of disability toilets available: 1
  • Portable hearing loop available for meeting rooms (All Scandic)

Disability rooms

  • Bed can be adjusted for legs and back
  • Bed on legs
  • TV with subtitles or closed captions
  • Wardrobe without doors or with sliding doors
  • Light switch reachable from wheelchair
  • Wooden floors in room
  • Number of disability rooms: 10
  • Other width of room door when open: 84cm
  • Other height of bed from floor to top of mattress: 50cm
  • Width of disability room door minimum of 80 cm when open
  • Space under desk accessible for wheelchairs (All Scandic)
  • Minimum of 80 cm free floor space around the bed
  • Rail for coat hanger at max height 120 cm (All Scandic)
  • TV remote on side table (all scandic hotels)
  • Wardrobe shelf accessible from wheelchair (All Scandic)
  • Width of corridor in room is at least 80 cm (All Scandic)
  • Bed height is 55 cm from floor to top of mattress

Disability rooms - bathroom

  • Alarm / Emergency codes or buttons in bathroom
  • Available free space in bathroom: 2x1m
  • Height of threshold between room and bathroom: 1cm
  • No threshold into shower
  • Other height of wash basin: 80cm
  • Shower glass wall
  • Single lever basin mixer
  • Thermostatic mixer in shower
  • Wash basin minimum height 78 cm
  • Width of bathroom door is at least 80 cm wide
  • Width of shower glass wall passage: 88cm
  • Bathroom towels reachable from wheelchair (All Scandic)
  • Handrail on the inside of the bathroom door if door opens outwards (All Scandic)
  • Hooks reachable from wheelchair (All Scandic)
  • Shower handle placed in its lowest position when guest arrives (All Scandic)
  • Shower stool available (All Scandic)
  • Shower creme / shampoo dispenser in shower reachable from wheelchair (All Scandic)
  • Space under wash basin accessible for wheelchairs (All Scandic)
  • Toilet paper reachable from toilet (All Scandic)
  • View in mirror from wheelchair (All Scandic)

Public areas - Reception

  • Cane holders at front desk (All Scandic)
  • Clear signs of hearing loop and wake up alarm (All Scandic)
  • Clear walkway between reception and lifts (All Scandic)
  • Clear walkway to reception from entrance (All Scandic)
  • Hearing induction loop in reception desk (All Scandic)
  • One part of reception counter is of appropriate height for guests in wheelchairs
  • Seating and table available close to front desk
  • Vibrating wake up/fire alarm device can be borrowed from hotel reception (All Scandic)

Public areas - Restaurant and bar

  • Access ramp or lift in restaurant
  • Buffet breakfast has appropriate height (max 90 cm) for guests in wheelchairs
  • Level differences in restaurant
  • Walkway to bar is at least 100 cm wide
  • Walkway to restaurant is at least 100 cm wide

Public areas - Lifts and stairs

  • At least one lift with door widht of 80 cm when open
  • Door opener or automatic door/s avaliable for lift
  • Voice announciation for floor indication and direction of travel
  • Other width of lift door when open: 90 cm
  • First and last steps in stairs are clearly marked (contrasting colours or grooved steps)

Public areas - Public toilets

  • Accessible bathroom/s available in public areas
  • Alarm / Emergency codes or buttons in bathroom
  • Bathroom door is at least 80 cm wide
  • Foldable armrests by the toilet
  • Hooks reachable from wheelchair
  • Number of disability bathrooms available: 1
  • Other height of wash basin: 88cm
  • Other width of bathroom door: 89cm
  • Space under wash basin accessible for wheelchairs
  • Wash basin minimum height of 78 cm
  • Handrail on inside of bathroom door/s if door/s open outwards

Parking

  • Disabled parking
  • Distance from parking to entrance (m): 22,5 m
  • Parking bays clearly marked with disabled symbols: x
  • Level differences in path from parking to hotel: x

Other

  • Staff trained to cater for disabled guests (All Scandic)

Allergy-friendly rooms

  • Bed linen and towels are washed with eco-friendly detergent
  • Cleaning according to the cleaning concept for allergy room
  • In the room there has been no smoking or fur animals
  • Unscented bathroom products labeled with Asthma Allergy Nordic
  • The mattress is made of synthetic material
  • The pillows / quilts are made of synthetic material
  • The rooms are located on a separate floor or in a separate corridor where there are no fur animals
  • The rooms are not freshly painted in the last three months.
  • The rooms have no bedspreads/bed blankets or decorative cushions
  • The rooms have windows that can be opened (a ventilation window is enough)
  • The rooms have wooden floors