Safety – a matter of being prepared

It's all about the details

• Make sure you know where the hotel's evacuation routes and assembly points are.
• Remember never to block an emergency exit with your luggage or anything else.
• Look after your belongings. Remain alert and do not leave valuables unattended.
• If you have your car with you, empty it yourself.
• If you see anything that seems strange, tell someone who works at the hotel.

Being prepared is being safe

No guest or team member's safety must be put at risk – this is the core of Scandic's safety and security policy.

Our hotels should be a safe and secure place to stay and to meet. It’s all about being prepared and knowing how to react in an emergency situation. We strive to make our environment relaxed and secure. To always think of security as a natural part of our everyday life is something that doesn’t necessarily show. But when a situation comes up you can feel safe in knowing that we will take good care of our guests.

• Every day, we check the evacuation routes and that the fire equipment works properly.
• In addition to what the law requires, we have a comprehensive safety and security checklist that all team members are familiar with and take responsibility for.
• There is always at least one team member at the hotel trained in heart and lung resuscitation (CPR).
• At all our hotels we have a defibrillator available and team members who can manage it.
• Everyone who works at the hotel takes part in practical fire and evacuation drills at least twice a year.
• Each hotel has its own crisis group and they train biannually in conceptual training.
• All our team members are trained in safety on an ongoing basis and we have a broad and thorough safety induction. Which for instance includes E-learning within fire alarm, evacuation, threats, first aid, and crisis training.
• We remain alert and use common sense to keep an eye out for things that seem out of place.