FAQ Scandic Berlin Potsdamer Platz

Would you like to know what safety measures and precautions we have implemented, long you can linger over breakfast with us, where you can park or when you can check in? We answer these questions here. Couldn’t find an answer to your question? Just send us an email and ask us in person.

Our top priority is the well-being and safety of our guests and team members. To ensure this, we have established strict procedures and routines in our hotel regarding cleaning, distance regulations and our food and beverage offerings.

Our protective measures:

  • A medical face mask is now part of our uniform.
  • Our team member are beeing tested regularly.
  • Our reception staff will welcome you behind plexiglass protection.
  • You will find distance markings on the floor in all relevant areas in accordance with official regulations.
  • Loose objects such as pens, notepads and information material are removed from the rooms and meeting rooms.
  • Exclusive single rides in our lifts await you.
  • When allocating rooms, we naturally ensure that the greatest possible distance is maintained between the rooms.
  • In all areas of the hotel you will find hygiene dispensers for hand disinfection.
  • For your health we have increased the proportion of organic products at our breakfast
  • During the implementation of the buffet ban, we will provide you with a healthy, safe and sustainable offer.
  • Our team goes through regular hygiene training routines to ensure your safety
  • All handles, buttons and surfaces are cleaned intensively and at short intervals
  • Your room cleaning is only done on request to reduce contacts during your stay
  • The hotel linen is hygienically cleaned by our laundries
  • We use fine dust filters in our ventilation and air conditioning systems
  • Insert your room card in our box at the reception for a contactless check-out.
  •  We are using the LUCA app for registration of the restaurant guests. 

Further Changes: Facilities such as our restaurant, bar, gym and sauna may be temporarily closed. Please contact the hotel directly for further information.

Please note: Persons, who have spent time in a risk area at any specific period within 14 days , may be subject to quarantine under the specific quarantine ordinances issued by the competent federal state (Land). We kindly ask for your understanding that in this case, we cannot accommodate the persons concerned.

Balcony: Our hotel rooms do not have balconies.

Accessible room amenities:

  • Bed height: 0.58 m
  • Door width: min. 0.8 m
  • Toilet seat height: 0.45 m
  • Adjustable washbasin height: 0.75 m to 0.81 m
  • Space around the washbasin: 2.00 m x 0.80 m
  • Bathroom amenities: Accessible shower with shower seat/grab handles, shampoo and shower gel dispenser at wheelchair height, mirror for use when seated or standing, alarm button

Check in: from 15:00

Check out: by 12:00 (online check out possible)

Bicycle hire: Our bicycles are available for hire at a cost of EUR 12 per day. Please note that they cannot be reserved in advance and can only be hired subject to availability. For all further questions please contact reception.

Breakfast: Our extensive breakfast buffet consists of various organic products and a wide range of gluten-free and lactose-free products (Mon–Fri 06:30–10:00 / Sat–Sun 06:30–11:00). Have you booked your accommodation without breakfast? You are welcome to add it at the hotel itself for EUR 19 per person. For a reduced price you can book it at reception on arrival.

Lost and found: Have you lost something? Contact us by email at potsdamerplatz@scandichotels.com or by phone on +49 30 7007790 (Extension 6) and we will be happy to help.

Parking: You can park in our hotel car park for EUR 2.50 per hour or EUR 22 for 24 hours. If you use the eastern entrance (behind our hotel/Köthener Strasse) you'll find our 16 charging stations for electric cars. Other car parks in the area include Potsdamer Platz underground car park and the multi-storey car park at Gleisdreieck. Parking spaces cannot be reserved. To reserve an electric charging station please contact us by email at potsdamerplatz@scandichotels.com or by phone on +49 30 7007790 (Extension 6).

Smoking rooms: There are no smoking rooms in our hotel. If you wish to smoke you are welcome to use our large terrace next to the restaurant with views of Potsdamer Platz.

Invoicing: Do you need an invoice for your stay or do you wish to change the invoice recipient? Contact us by email at potsdamerplatz@scandichotels.com or by phone on +49 30 7007790 (Extension 6).

Restaurant: Our restaurant and bar are temporarly closed.

Sauna/Pool: You can use our sauna daily between 06:00 and 22:00. Our sauna is not permanently heated for environmental reasons. Simply give us a few minutes advance warning and we will prepare the sauna for you. Our hotel does not have a pool.

Late check in: Are you planning to arrive after 18:00? In order for us to guarantee your booking, please contact us by email at potsdamerplatz@scandichotels.com or by phone on +49 30 7007790 (Extension 6) so that we can lodge your valid credit card number.

Suites with 2 rooms: Our presidential suite offers you separate sleeping and living rooms. Our junior suites each consist of one room.

Hotel telephone number (general): +49 30 7007790

Room amenities: All rooms are equipped with coffee/tea making facilities incl. kettle, iron/ironing board, laptop safe, telephone, television and air conditioning. The minibar in our superior, junior and presidential suite categories is refilled at no cost on a daily basis.

Rooms with bathtub: Many of our rooms are equipped with a bathtub. When making your online booking, please use the comment box if you wish to reserve a room with a bathtub.

Connecting rooms: Some of our standard/superior rooms and junior suites can be extended via a connecting door. The presidential suite can be extended via a connecting door to a superior room. When making your online booking, please use the comment box if you wish to reserve a connecting room.