FAQ Scandic Hamburg Emporio

Would you like to know what safety measures and precautions we have implemented, long you can linger over breakfast with us, where you can park or when you can check in? We answer these questions here. Couldn’t find an answer to your question? Just send us an email and ask us in person.



Our top priority is the well-being and safety of our guests and team members. To ensure this, we have established strict procedures and routines in our hotel regarding cleaning, distance regulations and our food and beverage offerings.

Our protective measures:

  • A medical face mask is now part of our uniform.
  • Our team member are beeing tested regularly.
  • Our reception staff will welcome you behind plexiglass protection.
  • You will find distance markings on the floor in all relevant areas in accordance with official regulations.
  • Loose objects such as pens, notepads and information material are removed from the rooms and meeting rooms.
  • Exclusive single rides in our lifts await you.
  • When allocating rooms, we naturally ensure that the greatest possible distance is maintained between the rooms.
  • In all areas of the hotel you will find hygiene dispensers for hand disinfection.
  • For your health we have increased the proportion of organic products at our breakfast
  • During the implementation of the buffet ban, we will provide you with a healthy, safe and sustainable offer.
  • Our team goes through regular hygiene training routines to ensure your safety
  • All handles, buttons and surfaces are cleaned intensively and at short intervals
  • Your room cleaning is only done on request to reduce contacts during your stay
  • The hotel linen is hygienically cleaned by our laundries
  • We use fine dust filters in our ventilation and air conditioning systems
  • Insert your room card in our box at the reception for a contactless check-out.
  •  We are using the LUCA app for registration of the restaurant guests. 

Further Changes: Facilities such as our restaurant, bar, gym and sauna may be temporarily closed. Please contact the hotel directly for further information.

Please note: Persons, who have spent time in a risk area at any specific period within 14 days , may be subject to quarantine under the specific quarantine ordinances issued by the competent federal state (Land). We kindly ask for your understanding that in this case, we cannot accommodate the persons concerned.

Balcony: There are no balconies in our hotel rooms.

Accessible room facilities:

  • Bed height: 0.5 m
  • Door width: min. 0.9 m
  • Toilet seat height: 0.48 m
  • Washbasin height: 0.83 m
  • Space around washbasin: 1.70 m x 1.18 m
  • Bathroom features: Accessible shower with seat/grab handles, shampoo and shower gel dispensers at wheelchair height, mirror for use when seated or standing, grab handles by toilet, alarm button

Our hotel has 28 rooms with the features listed. There are also 5 other accessible rooms in line with the DIN standard.

Check in: from 15:00

Check out: by 12:00 (online check out possible)

Bicycle hire: Our bicycles are available to hire for EUR 12 per day. Please note that they cannot be reserved in advance and can only be hired subject to availability.

Breakfast: Our extensive breakfast buffet consists of many organic products and a wide range of gluten-free and lactose-free products (Mon-Fri 06:30-10:00 / Sat-Sun 06:30-11:00). Did you make your reservation without breakfast? You are welcome to add this to your booking at the hotel itself for EUR 19 per person. To benefit from a reduced price, you should book your breakfast at reception on arrival.

Lost and found: Have you lost something? Contact us by email at hamburg@scandichotels.com or by phone on +49 40 432187 0 (Extension 6) and we will be happy to help.

Living Room: Our Living Room on the 8th floor is available to guests in the superior plus, junior suite and master suite categories daily from 06:30 to 21:30. An exclusive breakfast buffet is offered there Mon-Fri 06:30-10:30 and Sat-Sun 06:30-12:00. During the day a selection of snacks, cold dishes, soups and cakes, soft drinks, beer and wine are always available on an unlimited basis.

Parken: You can park in our hotel car park for EUR 5.00 per hour or EUR 27 for 24 hours. We have 8 electric charging stations. You can find additional parking nearby in the Gänsemarkt Apcoa car park and the Messe car park. It is not possible to reserve parking spaces.

Smoking rooms: Our hotel does not have any smoking rooms. If you wish to smoke, you are welcome to use the large terrace next to our restaurant.

Restaurant: Our buffet restaurant offers a business lunch for EUR 15.50, available Mon-Fri from 12:00 to 14:30. In our à la carte restaurant (Mon-Sat 15:00-22:30), you can choose between regional, seasonal and Swedish dishes. For reservations and special requests please call +49 40 432187 2132.

Invoicing: Do you need an invoice for your stay or do you wish to change the invoice recipient? Contact us by email at hamburg@scandichotels.com or by phone at +49 40 432187 0 (Extension 6).

Sauna/Pool: You can use our saunas every day between 15:00 and 22:00. Towels are provided in the saunas, bathrobes and slippers can be borrowed from reception. Our hotel does not have a pool.

Late check in: Are you planning to arrive later than 18:00? In order that we can guarantee your booking, please contact us by email at hamburg@scandichotels.com or by phone on +49 40 432187 0 (Extension 6), so that we can lodge your valid credit card number.

Suites: Our presidential suite offers a large 40 sqm living and sleeping area for 2 people. Some of our junior suites have an extra sofa bed for a child. 

Hotel telephone number (general): +49 40 432187 0

Room amenities: All rooms are equipped with coffee/tea making facilities incl. kettle, iron/ironing board, laptop safe, telephone, television and air conditioning. The minibar in our superior and superior family categories is refilled daily at no cost.

Rooms with bathtub: Many of our rooms are fitted with a bathtub. When booking online, please use the comment box if you wish to reserve a room with bathtub.

Connecting rooms: Some of our standard, superior and family rooms can be extended via a connecting door. When booking online, please use the comment box if you wish to reserve a room with a connecting door.