Reservation – questions and answers
Book using codes/discounts
Click on Booking Code, Bonus Cheque or Reward Night and enter the code in the ‘Add booking code’ field in our booking dialogue. Discount codes that you can use here include gift cards and promotion codes.
Click on Booking Code, Bonus Cheque or Reward Night and enter the code in the ‘Add booking code’ field in our booking dialogue. Enter the agreement code (eg. D number: D123456789).
You must have a valid booking code. This can be found on the Mecenat website, along with terms and conditions for student discounts. Enter the code in the ‘Add booking code’ field in our booking dialogue.
Instructions for booking with a gift card can be found on the back of your gift card.
Please note that gift cards with values of 100 or 500 can only be used when booking Flex products, as payment must take place at the hotel. These gift cards cannot therefore be used to book Save or other products that are charged at the time of booking.
I'm thinking of staying at one of your hotels with my family
Many answers to frequently asked questions about booking with families can be found on our family pages, as well as details of our most family-friendly hotels.
Please contact the hotel to guarantee your reservation for late arrival. Contact information for the hotel can be found on the hotel website.
Information about under-age reservations can be found under booking conditions.
Information about booking with pets can be found under booking conditions.
Change or cancel a reservation
Bookings made on the website can be both changed or cancelled here, click on ‘View booking/Cancellation’. Bookings made via central booking or directly with the hotel cannot be changed/cancelled via the website. Please contact our central booking on telephone number +46 8 517 517 20.
Debit and credit cards
Yes, you can book without prepaying your reservation. Payment takes place at the hotel instead. However, reservations at a Save rate and some promotions must be paid at the time of booking.
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
Contact the hotel for assistance with your booking confirmation, or call our central booking on +46 8 517 517 00.
Contact the hotel for assistance with your reservation number or call our central booking on +46 8 517 517 20.